ITSM and ITIL Framework

The ITIL framework typically defines best practices for designing, improving and managing ITSM solutions, which are usually designed to meet ITIL recommendations. How does ITSM fit in with the ITIL framework, and how can it add value to the process? Hear from leading service management experts as they discuss real-life examples of implementing and maintaining an effective framework.

Summit Tracks

Tools in ITSM

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Automating ITIL

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ITIL Best Practices

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Recent Webinars

ITIL Best Practices The Authentic Service Lifecycle

ITIL Best Practices The Authentic Service Lifecycle

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[Live Panel] ITSM and Digital Transformation

[Live Panel] ITSM and Digital Transformation

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ITSM and ITIL Framework: Turbocharge Your Metrics With Benchmarking

ITSM and ITIL Framework: Turbocharge Your Metrics With Benchmarking

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Using COBIT to Enable Continual Improvement of ITSM Processes

Using COBIT to Enable Continual Improvement of ITSM Processes

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DevOps+ : Delivering Services Not Just Products

DevOps+ : Delivering Services Not Just Products

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Thinking from the ‘Outside In’ in ITSM

Thinking from the ‘Outside In’ in ITSM

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Service Asset and Configuration Management – The backbone of modern ITSM

Service Asset and Configuration Management – The backbone of modern ITSM

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The Definitive Incident Resolution Lifecycle for Modern Ops

The Definitive Incident Resolution Lifecycle for Modern Ops

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Finding opportunities for ITIL automation

Finding opportunities for ITIL automation

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ITIL and Automation – Did we Request an Engineer?

ITIL and Automation – Did we Request an Engineer?

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Top Tips on Improving Your ITSM Tool RFP Process

Top Tips on Improving Your ITSM Tool RFP Process

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An end-to-end problem solving approach for Incident and Problem Mgmt.

An end-to-end problem solving approach for Incident and Problem Mgmt.

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ITIL Best Practices in an Agile World

ITIL Best Practices in an Agile World

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The Future of ITSM Tools

The Future of ITSM Tools

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