Implementing ITSM Strategies

In today’s IT environment, service management is applied to best practices, which extends beyond the traditional processes and implementation of aligning IT services. A challenge most organizations face is the process of creating a strategic plan around the practices that gauges the end-to-end delivery of IT solutions. It’s important to measure the progress of your service management plan. Hear from lead experts as they discuss the right metrics to correctly assess your business impact.

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