Discover why all IT organizations should follow an ITSM framework and have a problem, change and configuration process in place.
Learn how running “IT as a business” is more than finances and cutting cost – it’s about IT quality.
Take a deep-dive into which metrics you need to measure and how to make sound decisions based on IT data.
Director, IT Performance Management, Leidos & Taylor Crump, Product Marketing
Senior Implementation Manager
Concentric Circle Consulting
Industry Thought Leader & Principal
Tedder Consulting LLC, a Service Management and IT Governance Consultancy
Global ITSM Strategist
VP, Research & Development
Senior Director, Product Marketing
Barclay Rae Consulting
ITSM Technology Expert
Virima Technologies Inc.
SVP & General Manager, Managed Service Providers
Edenfield IT Consulting Limited