Join the discussion with experts, visionaries and leaders at this three-day online event. Don’t miss your opportunity to have your questions answered in these live presentations!

To gain access for free, select one of the tracks below and individually register for each webinar.

May 15, 2018

Discover why all IT organizations should follow an ITSM framework and have a problem, change and configuration process in place.

May 16, 2018

Learn how running “IT as a business” is more than finances and cutting cost – it’s about IT quality.

May 17, 2018

Take a deep-dive into which metrics you need to measure and how to make sound decisions based on IT data.

Featured Presenters

Don Mahler

Director, IT Performance Management, Leidos & Taylor Crump, Product Marketing


Phyllis Drucker

Senior Consultant


Quentin McPhee

Senior Implementation Manager


Robert S. Falkowitz

General Manager

Concentric Circle Consulting

Doug Tedder

Principal Consultant

Tedder Consulting LLC

James Finister

Global ITSM Strategist

Tata Consultancy

Troy DuMoulin

VP, Research & Development

Pink Elephant

Vincent Geffray

Senior Director, Product Marketing


Barclay Rae

ITSMf Board Member and Director

Essential SM

Mike Bombard

ITSM Technology Expert

Virima Technologies Inc.

Miguel Lopez

SVP & General Manager, Managed Service Providers


David Smith


Micromation Inc.

Ian MacDonald


Edenfield IT Consulting Limited

Special thank you to our sponsors!




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