Join the discussion with experts, visionaries and leaders at this three-day online event. Don’t miss your opportunity to have your questions answered in these live presentations!

To gain access for free, select one of the tracks below and individually register for each webinar.

May 15, 2018 7:00am EDT

Discover why all IT organizations should follow an ITSM framework and have a problem, change and configuration process in place.

May 16, 2018 8:00am EDT

Learn how running “IT as a business” is more than finances and cutting cost – it’s about IT quality.

May 17, 2018 4:00am EDT

Take a deep-dive into which metrics you need to measure and how to make sound decisions based on IT data.

Featured Presenters

Don Mahler

Director, IT Performance Management, Leidos & Taylor Crump, Product Marketing


Quentin McPhee

Senior Implementation Manager


Robert S. Falkowitz

General Manager

Concentric Circle Consulting

Doug Tedder

Principal Consultant

Tedder Consulting LLC

James Finister

Global ITSM Strategist

Tata Consultancy

Barclay Rae



Rob Ackershoek

Solution Architect


Ryan Schmierer

ITSM Process Expert & Principal Consultant & Architect

RS Consulting NW

Mike Bombard

ITSM Technology Expert

Virima Technologies Inc.

Special thank you to our sponsors!




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