Understanding Modern ITSM Strategies

IT organizations have to be dynamic in an ever-changing technological world where businesses must strategize on how to efficiently and effectively manage the delivery of IT services to its users. Businesses are depending more on complex IT infrastructures and business leaders are faced with how to efficiently manage this IT infrastructure. Learn why it's important to align all IT systems across an organization's business goals and what metrics you should measure to improve your IT infrastructure.

Summit Tracks

Problem, Change and Configuration Management

Discover why all IT organizations should follow an ITSM framework and have a problem, change and configuration process in place.

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Running IT as a Business

Learn how running “IT as a business” is more than finances and cutting cost – it’s about IT quality.

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IT Monitoring and Metrics

Take a deep-dive into which metrics you need to measure and how to make sound decisions based on IT data.

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Recent Webinars

Mastering IT Metrics

Mastering IT Metrics

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Use value-stream thinking to define metrics and Automation to improve processes.

Use value-stream thinking to define metrics and Automation to improve processes.

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How to Make the Most of your Metrics: an Effective Reporting Framework

How to Make the Most of your Metrics: an Effective Reporting Framework

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IT Monitoring & Metrics with House of Brick

IT Monitoring & Metrics with House of Brick

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Valuable Metrics & Monitoring for Business Critical Systems

Valuable Metrics & Monitoring for Business Critical Systems

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Key Performance Indicators to Accelerate Your IT Modernization

Key Performance Indicators to Accelerate Your IT Modernization

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Turbocharge Your ITSM: See What You Can Do With the Right Metrics and Analytics

Turbocharge Your ITSM: See What You Can Do With the Right Metrics and Analytics

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IT Monitoring and Metrics with Ryan Schmierer

IT Monitoring and Metrics with Ryan Schmierer

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Measurements and Metrics

Measurements and Metrics

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Key ITSM Management & Monitoring Trends and Why You Should Adopt Them

Key ITSM Management & Monitoring Trends and Why You Should Adopt Them

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Metrics drive behaviours: How to avoid common IT metric mistakes

Metrics drive behaviours: How to avoid common IT metric mistakes

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7 Things You Must Do to Run IT as a Business

7 Things You Must Do to Run IT as a Business

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Toolkit: 5 Essential ITSM Best Practices and How to Implement Them

Toolkit: 5 Essential ITSM Best Practices and How to Implement Them

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From Cost Center to Profit Center

From Cost Center to Profit Center

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Discussion with VoiceBase: Transforming Predictive Models into the Real World

Discussion with VoiceBase: Transforming Predictive Models into the Real World

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Running IT as a Business

Running IT as a Business

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Business Skills for IT Management

Business Skills for IT Management

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How to Demonstrate Value – The CSI Building Blocks

How to Demonstrate Value – The CSI Building Blocks

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Be ready for the 3am call – 5 ways Major Incident Management can be improved

Be ready for the 3am call – 5 ways Major Incident Management can be improved

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Be ready for the 3am call – 5 ways Major Incident Management can be improved

Be ready for the 3am call – 5 ways Major Incident Management can be improved

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Continual Service Improvement Maturity Model

Continual Service Improvement Maturity Model

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Using Lean CSI to enable fast-safe-reliable Change Management

Using Lean CSI to enable fast-safe-reliable Change Management

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ITSM – The Theory of Constraints

ITSM – The Theory of Constraints

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