Understanding Modern ITSM Strategies

IT organizations have to be dynamic in an ever-changing technological world where businesses must strategize on how to efficiently and effectively manage the delivery of IT services to its users. Businesses are depending more on complex IT infrastructures and business leaders are faced with how to efficiently manage this IT infrastructure. Learn why it's important to align all IT systems across an organization's business goals and what metrics you should measure to improve your IT infrastructure.

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Discover why all IT organizations should follow an ITSM framework and have a problem, change and configuration process in place.

Learn how running “IT as a business” is more than finances and cutting cost – it’s about IT quality.

Take a deep-dive into which metrics you need to measure and how to make sound decisions based on IT data.

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