ITSM and Digital Transformation

With Digital Transformation in 2018 spanning multiple departments and business units, it’s crucial to have a plan in place to effectively manage the change. An effective aide in the journey, IT Service Management helps organizations implement and accelerate Digital Transformation. In this summit, learn from experts how to make the most of automation, transparency and collaboration to drive your business goals and transform your business.

July 17, 2018

Summit Tracks

DevOps & Digital Transformation

July 17, 2018

Done right, DevOps has a far reaching impact that helps ITSM professionals understand and implement changes - particularly the changes that ensure business-wide Digital Transformation.…

Cloud Based ITSM

July 18, 2018

Cloud-based ITSM can transform IT services and infrastructure in a speedy and agile manner. Using automation to consolidate fragmented tools and legacy systems, Cloud ITSM…

ITIL & Digital Transformation

July 19, 2018

As ITSM becomes increasingly important in the digitisation of business, ITIL can be an effective partner in the transformation. Learn how to adapt your culture…

Recent Webinars

Service Excellence and Analytics Driving Digital Transformation

Service Excellence and Analytics Driving Digital Transformation

July 19, 2018 7:00pm GMT+0000

The Rise and Fall of the Empire – ITIL and Digital Transformation

The Rise and Fall of the Empire – ITIL and Digital Transformation

July 19, 2018 3:00pm GMT+0000

Why You Need ITIL in your Digital Transformation Strategy

Why You Need ITIL in your Digital Transformation Strategy

July 19, 2018 12:45pm GMT+0000

ITSM Masterclass: ITIL in a world of digital transformation

ITSM Masterclass: ITIL in a world of digital transformation

July 19, 2018 11:00am GMT+0000

VeriSM™ – Exploring the New (Service Management) Kid in Town

VeriSM™ – Exploring the New (Service Management) Kid in Town

July 19, 2018 10:00am GMT+0000

The New Frontier Of Hybrid IT

The New Frontier Of Hybrid IT

July 18, 2018 7:00pm GMT+0000

Re-Inventing IT Service Management with Artificial Intelligence

Re-Inventing IT Service Management with Artificial Intelligence

July 18, 2018 6:00pm GMT+0000

The Digital Transformation of ITSM – AI, Automation and NLP

The Digital Transformation of ITSM – AI, Automation and NLP

July 18, 2018 5:00pm GMT+0000

The Future of Service Management

The Future of Service Management

July 18, 2018 4:00pm GMT+0000

A new approach to IT Service Management: Selfless Service

A new approach to IT Service Management: Selfless Service

July 18, 2018 3:00pm GMT+0000

How Can ITSM Exist in the Cloud?

How Can ITSM Exist in the Cloud?

July 18, 2018 10:00am GMT+0000

Best Practices in Driving DevOps Transformation

Best Practices in Driving DevOps Transformation

July 17, 2018 7:00pm GMT+0000

How can static analysis help DevOps teams maintain velocity securely?

How can static analysis help DevOps teams maintain velocity securely?

July 17, 2018 5:00pm GMT+0000

DevOps and Continuous Delivery: The Keys to Digital Transformation

DevOps and Continuous Delivery: The Keys to Digital Transformation

July 17, 2018 4:00pm GMT+0000

Automation Maturity for Digital Transformation

Automation Maturity for Digital Transformation

July 17, 2018 3:00pm GMT+0000

Need for Speed! Digital Transformation and DevOps

Need for Speed! Digital Transformation and DevOps

July 17, 2018 3:00pm GMT+0000

The Secret to Harder, Better, Faster, Stronger DevOps

The Secret to Harder, Better, Faster, Stronger DevOps

July 17, 2018 2:00pm GMT+0000

How to Transform Your Network From “No and Slow” to “Yes and Go”

How to Transform Your Network From “No and Slow” to “Yes and Go”

July 17, 2018 1:00pm GMT+0000

Is Digital Transformation ready for DevOps?

Is Digital Transformation ready for DevOps?

July 17, 2018 12:00pm GMT+0000

5 Things To Consider: Ensuring Your ITSM Tool Supports Digital Transformation

5 Things To Consider: Ensuring Your ITSM Tool Supports Digital Transformation

July 17, 2018 11:00am GMT+0000

How to Scale DevOps Without Losing Control

How to Scale DevOps Without Losing Control

July 17, 2018 10:00am GMT+0000

Keynote Panel: DevOps & Digital Transformation – How to Overcome Challenges

Keynote Panel: DevOps & Digital Transformation – How to Overcome Challenges

July 17, 2018 9:00am GMT+0000

DigiDevTransOps – Clearing the Confusion in Digital Transformation & DevOps

DigiDevTransOps – Clearing the Confusion in Digital Transformation & DevOps

July 17, 2018 8:00am GMT+0000

The Rise and Fall of the Empire – ITIL and Digital Transformation

The Rise and Fall of the Empire – ITIL and Digital Transformation

July 9, 2018 2:54pm GMT+0000

Featured Presenters

Mark Smalley

IT Paradigmologist and Global Ambassador

DASA

Simon Dorst

SIAM Consultant

Kinetic IT

Michelle Major-Goldsmith

Michelle Major-Goldsmith

Siam Consultant

Kinetic IT

Daniel Breston

Principal Consultant

Virtual Clarity

Doug Tedder

Principal Consultant

Tedder Consulting LLC

Sanjeev NC

Solutions Architect

Freshworks

Jack Mansfield

VP Digital Workplace Services

Bell Techlogix

David Smith

President

Micromation Inc.

Rich Graves

Director of Product Management

ServiceAide

Vidhya Srinivasan

Vidhya Srinivasan

Vice President Solutions Marketing, Digital Service Management Group

BMC Software

Meera Rao

Senior Principal Consultant

Synopsys Software

Carl Caum

Engineering Product Manager

Puppet

Danny Johnson

Director, Product Marketing

Verizon

Paul Rechsteiner

Paul Rechsteiner

Principal Product Manager, Incident Response

PagerDuty

Mark Debney

Head of DevOps

6point6

Prakash Vyas

ITOA Specialist EMEA

Splunk

Stephen Mann

Principal Analyst and Content Director

ITSM.Tools

Chuck Darst

Product Marketing

Cherwell Software

Rob Akershoek

IT Architect

Fruition Partners | Northern & Central Europe

James Finister

Global ITSM Strategist

Tata Consultancy

Barclay Rae

ITSMf Board Member and Director

Essential SM

Scott Mathewson

Scott Mathewson

Data Center Practice Lead, North America

Softchoice

Summit Sponsors