The Future of ITSM 2019

Ensuring awareness of trends and changing guidelines enables ITSM professionals to build and manage an IT service that supports the business. From ITIL 4 to Artificial Intelligence, the IT Service Management industry of 2019 is set to look very different to its previous incarnations. Supporting the enterprise, harnessing the power of DevOps and optimizing ITIL depend on strategies that embrace the people, processes and technologies of 2019.

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Learn how Automation in Service Management is evolving and how business and enterprise service managers can benefit and thrive from new and improved strategies.

Discover how DevOps and ITSM are both sides of the same coin, and learn how developers and service managers can work together to establish an…

Uncover how ITIL best practices increase IT effectiveness, boost bottom lines and support business requirements.

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