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Featured Presenters

Rich Graves

Director of Product Management

ServiceAide

Ian MacDonald

Director

Edenfield IT Consulting Limited

Robert S. Falkowitz

General Manager

Concentric Circle Consulting

Rob Akershoek

IT Architect

Fruition Partners | Northern & Central Europe

Phyllis Drucker

Senior Consultant

Linium

Elisabeth Cullivan Thomas

Founder

Launch Product Marketing

Oded Moshe

VP Products & IT

SysAid Technologies Ltd.

Vidhya Srinivasan

Vice President Solutions Marketing, Digital Service Management Group

BMC Software

Michael Dortch

Founder, Principal Analyst, Managing Editor

DortchOnIT.com

Mike Bombard

ITSM Technology Expert

Virima Technologies Inc.

Robert Roberts

Director of IT Operations and Support

Segra

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