The New Age of IT Service Management

How are trends that are changing the world changing IT Service Management? From Digital Transformation to automation, machine learning and AI, classic approaches to ITSM are being redesigned by significant advances in technology. Join this Summit as experts share how the new tech landscape and investments in DX can positively impact elements of ITSM including the service desk, configuration, change and release management, CSI and DevOps.

BrightTALK invites you to join our upcoming virtual summit for a global four-day online event. Register for free thought leadership from the world’s top speakers, vendors and evangelists in the form of live webinars, panel discussions, keynote presentations and webcam videos. From Engineers and Architects to IT Managers and CTOs – professionals from a diverse range of technical backgrounds are welcome!

Upcoming Tracks

Study how new approaches to Configuration, Change and Release Management are improving IT Service Management.

Unlock how DevOps and ITSM can work together to streamline Service Management.

Uncover how tech advancements are revolutionizing the traditional service and help desk.

Explore how automation and Continual Service Improvement principles building future-proof ITSM strategies.




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