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The New Age of IT Service Management

Track: Next-Gen Service and Help Desks

Uncover how tech advancements are revolutionizing the traditional service and help desk.

Webinars On Demand

Futureproof Your IT Service & Help Desk with AI

Futureproof Your IT Service & Help Desk with AI

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Service Blueprinting: A Design Technique for NextGen Customer Service Innovation

Service Blueprinting: A Design Technique for NextGen Customer Service Innovation

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3 Technologies to Fast-Track Self-Service in the Remote Work Paradigm

3 Technologies to Fast-Track Self-Service in the Remote Work Paradigm

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Unifying ITSM Solutions to Employee Expectations

Unifying ITSM Solutions to Employee Expectations

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What’s Needed to Build the Next Generation of IT Service Desks?

What’s Needed to Build the Next Generation of IT Service Desks?

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Service Desk by The Numbers

Service Desk by The Numbers

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Metrics and Monitoring for Service Desks and Help Desks

Metrics and Monitoring for Service Desks and Help Desks

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