Next Generation IT Service Management

For the last three years, IT Service Management has been significantly influenced by technological advancements including automation, cloud, ITIL 4 and the continued stronghold of DevOps. With MarketsandMarkets estimating that the global cloud ITSM market size alone will reach $10.4B by 2024, the industry is firmly in a new era. As advanced analytics, AI, virtual agents, chatbots, machine learning and new business workflows continue to force evolution in the landscape, this Summit takes a closer look at what the future of ITSM will look like - and how best to prepare for it.

View thought leadership from the world’s top speakers, vendors and evangelists in the form of on demand webinars, panel discussions, keynote presentations, and webcam videos.

Implementing Automation in Enterprise ITSM

Find out how implementing automation into Enterprise ITSM can lead to an increase in service excellence and improved business outcomes.

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Metrics That Matter: Smart Metrics and More

Uncover which metrics will improve your organization most and align to modern business goals.

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360-Ops: ITSM and DevOps

Discover how the merging of DevOps and ITSM can help realize more business value than ever before.

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Who Attends Our ITSM Summits

C-Suite, MDs, Heads, EVPs, SVPs, VPs, Directors, Managers, Advisors, Partners and Consultants within:

IT / IT Service Management
Infrastructure
Customer Relationship Management

Solutions & Enterprise Architecture
Risk Management (Enterprise, Operational, IT)
User Experience (UX) / Customer Experience (CX)

Information Security & IT Security
Workplace Automation
Project & Service Delivery / Client Services

Audience Demographics

Past Speaking & Attending Companies

Pfizer, AmerisourceBergen, Asurion, Siemens, Motorola Solutions, USPS, EY, Pearson, City National Bank, Tieto, Momentum Advisors, MSU Denver, Walmart, Banco, Intel, Barclays, Pacific Premier Bank, Allianz, TELUS,  Societe Generale, EPA, Amazon, SAP, Zari Technologies, Canada Post, Eaton

KPMG, Honeywell, AIG Global Services, Shaw Communications, Lockheed Martin, MetLife, DXC Technology, Merck, Deloitte, General Motors, Atos, 3Cloud, MFR Consultants, FINMA, Splunk, Union Bank, Accenture, GoDaddy, Essilor International, Evernote, L&T Infotech

Capgemini, Fortinet, Wells Fargo, Hitachi Vantara, Verizon, Oracle, Shell, Delta Airlines, ESJ Carrier Corporation, NTT Global Networks, PwC, HP, DOE, TIBCO, VMware, Dell, BlackBerry, Optum, Gentex Corporation, Capital One, Cisco Systems, PEK Partners, TGI Group, KeyBank

Johnson & Johnson, Cognizant, Booz Allen Hamilton, PEGA Systems Worldwide, Microsoft, American Airlines, Gold Medal Travel, Shamrock Trading, Unisys, Flora Limited, Sopra Steria, Fastech, Nutanix, First Abu Dhabi Bank, Cisco, TCS, Iron Mountain, Cherwell Software, DXC Technology, and more!

Client Testimonials

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