Driving Innovation in IT Service Management

IT Service Management has undergone something of a seachange in the last couple of years and in 2021, ITSM is firmly on the map as a key driver of Digital Transformation. From the impact of AI and new ways to capture metrics, to the maturing relationship between DevOps and service management, innovative technology and methodologies are propelling ITSM to new business prominence. Join this Summit where experts uncover how innovation is crafting a new iteration of ITSM, and how ITSM is helping create a digital-first culture.

View BrightTALK’s virtual summit from top speakers, vendors and evangelists in the form of webinars, panel discussions, and keynote presentations.

Discover the best practices, principles and guidelines to prevent a breach and secure your most critical data assets.

Join IT service management experts as they review the challenges and advancements organizations are encountering with the service desk.

Stay up-to-date on the latest threat research and hear recommendations from industry experts on how to respond to cybersecurity attacks and data breaches.

Learn about the latest in IT service management automation in various organizations in 2021.


C-Suite, MDs, Heads, EVPs, SVPs, VPs, Directors, Managers, Advisors, Partners and Consultants within:

IT / IT Service Management
Information Security & IT Security
Customer Relationship Management

Solutions & Enterprise Architecture / Infrastructure
Risk Management (Enterprise, Ops, IT, Corporate)
User Experience (UX) / Customer Experience (CX)

Client Services
Project & Service Delivery
Workplace Automation

Audience Demographics

Past Speaking & Attending Companies

Pfizer, KeyBank, Johnson & Johnson, Cognizant, Booz Allen Hamilton, AmerisourceBergen, Asurion, Siemens, Motorola Solutions, USPS, EY, Pearson, City National Bank, Tieto, Momentum Advisors, MSU Denver, Walmart, Banco, Intel, Barclays, Pacific Premier Bank, Allianz, TELUS, Evernote, L&T Infotech

Societe Generale, EPA, Amazon, SAP, Zari Technologies, LLC, KBR, Mogul Technology Inc, KPMG, Honeywell, AIG Global Services, Shaw Communications, Lockheed Martin, MetLife, DXC Technology, Merck, Deloitte, General Motors, Atos, 3Cloud, MFR Consultants, Cisco Systems, PEK Partners, TGI Group

FINMA, Splunk, Union Bank, University of Illinois at Chicago (UIC), Accenture, Concordia University, Capgemini, Fortinet, Wells Fargo, Hitachi Vantara, Verizon, Oracle, Shell, Delta Airlines, ESJ Carrier Corporation, NTT Global Networks, PwC, HP, DOE, TIBCO, VMware, Dell, BlackBerry, Optum, Gentex Corporation, Capital One

PEGA Systems Worldwide, Microsoft, American Airlines, Gold Medal Travel, Shamrock Trading, Unisys, Flora Limited, Canada Post, Eaton, Nutanix, First Abu Dhabi Bank, Cisco, TCS, Iron Mountain, Cherwell Software, DXC Technology, Dangote Industries Limited, SES, Slalom Consulting, GoDaddy, and more!

Platinum Sponsors

Gold Sponsor

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