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Learn which ITSM metrics matter most in the age of the experience economy and how best to implement them.
Take a closer look at how technologies like AI, ML and RPA are transforming the service desk.
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Previous Speaking & Attending Companies
Pfizer, KeyBank, Johnson & Johnson, Cognizant, Booz Allen Hamilton, AmerisourceBergen, Asurion, Siemens, Motorola Solutions, USPS, EY, Pearson, City National Bank, Tieto, Momentum Advisors, MSU Denver, Walmart, Banco, Intel, Barclays, Pacific Premier Bank, Allianz, TELUS, Evernote, L&T Infotech
Societe Generale, EPA, Amazon, SAP, Zari Technologies, LLC, KBR, Mogul Technology Inc, KPMG, Honeywell, AIG Global Services, Shaw Communications, Lockheed Martin, MetLife, DXC Technology, Merck, Deloitte, General Motors, Atos, 3Cloud, MFR Consultants, Cisco Systems, PEK Partners, TGI Group
FINMA, Splunk, Union Bank, University of Illinois at Chicago (UIC), Accenture, Concordia University, Capgemini, Fortinet, Wells Fargo, Hitachi Vantara, Verizon, Oracle, Shell, Delta Airlines, ESJ Carrier Corporation, NTT Global Networks, PwC, HP, DOE, TIBCO, VMware, Dell, BlackBerry, Optum, Gentex Corporation, Capital One
PEGA Systems Worldwide, Microsoft, American Airlines, Gold Medal Travel, Shamrock Trading, Unisys, Flora Limited, Canada Post, Eaton, Nutanix, First Abu Dhabi Bank, Cisco, TCS, Iron Mountain, Cherwell Software, DXC Technology, Dangote Industries Limited, SES, Slalom Consulting, GoDaddy, and more!
DevOps / IT Management Architect
DXC (and Co-Chair of the IT4IT Forum within The Open Group)
Executive Vice President
Chief Digital Officer
Senior Solution Architect
Director Global Open Source Technical Consulting and COE
Product Marketing Director