Super Powering the Service Desk in 2022

IT service desks have traditionally been viewed as a cost center, called upon in times of employee problems. However, advancements in machine learning, AI and Robotic Process Automation coupled with the shift to hybrid working means that the modern service desk can - and needs to - offer so much more. Now a key player in the experience economy, join this Summit to learn how new technologies and evolving approaches to DevOps, metrics and ITSM can help create a service desk that transforms your business from the inside out.

View free thought leadership from industry top speakers, vendors and evangelists in the form of live webinars, panel discussions, keynote presentations, and webcam videos.

Tracks

Discover how ITSM and DevOps can work in harmony to deliver business value.

Learn which ITSM metrics matter most in the age of the experience economy and how best to implement them.

Take a closer look at how technologies like AI, ML and RPA are transforming the service desk.

A Special Thank You To Our Sponsors!

Platinum

Audience

C-Suite, MDs, Heads, EVPs, SVPs, VPs, Directors, Managers, Advisors, Partners and Consultants within:

IT / IT Service Management
Information Security & IT Security
Customer Relationship Management


Solutions & Enterprise Architecture / Infrastructure
Risk Management (Enterprise, Ops, IT, Corporate)
User Experience (UX) / Customer Experience (CX)

Client Services
Project & Service Delivery
Workplace Automation

Previous Speaking & Attending Companies

Pfizer, KeyBank, Johnson & Johnson, Cognizant, Booz Allen Hamilton, AmerisourceBergen, Asurion, Siemens, Motorola Solutions, USPS, EY, Pearson, City National Bank, Tieto, Momentum Advisors, MSU Denver, Walmart, Banco, Intel, Barclays, Pacific Premier Bank, Allianz, TELUS, Evernote, L&T Infotech

Societe Generale, EPA, Amazon, SAP, Zari Technologies, LLC, KBR, Mogul Technology Inc, KPMG, Honeywell, AIG Global Services, Shaw Communications, Lockheed Martin, MetLife, DXC Technology, Merck, Deloitte, General Motors, Atos, 3Cloud, MFR Consultants, Cisco Systems, PEK Partners, TGI Group

FINMA, Splunk, Union Bank, University of Illinois at Chicago (UIC), Accenture, Concordia University, Capgemini, Fortinet, Wells Fargo, Hitachi Vantara, Verizon, Oracle, Shell, Delta Airlines, ESJ Carrier Corporation, NTT Global Networks, PwC, HP, DOE, TIBCO, VMware, Dell, BlackBerry, Optum, Gentex Corporation, Capital One

PEGA Systems Worldwide, Microsoft, American Airlines, Gold Medal Travel, Shamrock Trading, Unisys, Flora Limited, Canada Post, Eaton, Nutanix, First Abu Dhabi Bank, Cisco, TCS, Iron Mountain, Cherwell Software, DXC Technology, Dangote Industries Limited, SES, Slalom Consulting, GoDaddy, and more!

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