Inside ITSM & Digital Transformation

IDC predicts that direct Digital Transformation (DX) investment will reach $6.8 trillion in 2023, and already a key driver of an organization's DX journey, ITSM’s role looks set to grow even more in 2022. Yet knowing how ITSM can help deliver a successful Digital Transformation initiative is different to understanding the practical aspects of implementing a strategy that embraces technological advancements in AI, RPA and Machine Learning and that works for a hybrid workforce. Join this summit to overcome this challenge, and learn from experts how to create and manage a modern ITSM strategy that works in the connected, digital economy.

Register for free thought leadership from industry top speakers, vendors and evangelists in the form of live webinars, panel discussions, keynote presentations, and webcam videos.

April 26
Modernizing ITSM: Automation and Beyond

Learn how to take your service desk to the next level by embracing automation, AI and RPA.

April 27
ITSM & The Experience Economy

Understand strategies for how ITSM can drive superior employee experiences in the age of the connected economy.

April 28
Defining and Measuring ITSM Outcomes

Hear from experts how to define and measure ITSM outcomes vs outputs and take your business to the next level.

26 April: Modernizing ITSM: Automation and Beyond

28 April: ITSM & The Experience Economy

A special thank you to our Sponsors!

Platinum Sponsor

Gold Sponsor


C-Suite, MDs, Heads, EVPs, SVPs, VPs, Directors, Managers, Advisors, Partners and Consultants within:

IT / IT Service Management
Information Security & IT Security
Customer Relationship Management

Solutions & Enterprise Architecture / Infrastructure
Risk Management (Enterprise, Ops, IT, Corporate)
User Experience (UX) / Customer Experience (CX)

Client Services
Project & Service Delivery
Workplace Automation

Previous Speaking & Attending Companies

Pfizer, KeyBank, Johnson & Johnson, Cognizant, Booz Allen Hamilton, AmerisourceBergen, Asurion, Siemens, Motorola Solutions, USPS, EY, Pearson, City National Bank, Tieto, Momentum Advisors, MSU Denver, Walmart, Banco, Intel, Barclays, Pacific Premier Bank, Allianz, TELUS, Evernote, L&T Infotech

Societe Generale, EPA, Amazon, SAP, Zari Technologies, LLC, KBR, Mogul Technology Inc, KPMG, Honeywell, AIG Global Services, Shaw Communications, Lockheed Martin, MetLife, DXC Technology, Merck, Deloitte, General Motors, Atos, 3Cloud, MFR Consultants, Cisco Systems, PEK Partners, TGI Group

FINMA, Splunk, Union Bank, University of Illinois at Chicago (UIC), Accenture, Concordia University, Capgemini, Fortinet, Wells Fargo, Hitachi Vantara, Verizon, Oracle, Shell, Delta Airlines, ESJ Carrier Corporation, NTT Global Networks, PwC, HP, DOE, TIBCO, VMware, Dell, BlackBerry, Optum, Gentex Corporation, Capital One

PEGA Systems Worldwide, Microsoft, American Airlines, Gold Medal Travel, Shamrock Trading, Unisys, Flora Limited, Canada Post, Eaton, Nutanix, First Abu Dhabi Bank, Cisco, TCS, Iron Mountain, Cherwell Software, DXC Technology, Dangote Industries Limited, SES, Slalom Consulting, GoDaddy, and more!

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