Problem and Incident Management

Sep 06 2012

About this summit

As two of the primary processes that often have the most direct customer interaction, incident and problem management are under high pressure to prove their value to the business. With these processes becoming more automated, it is crucial to have a reliable IT department that supports incident and problem management efficiently. Join this summit to hear practical tips and case studies from industry experts on how to manage and maintain incident and problem management processes to better serve your customers.

Previously on this summit

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Summit in association with:
itSMF UK
itSMF USA
LinkedIn ITIL v2/v3 Group
priSM
#ITSMSummit
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