Service Desk Management

Aug 10 2010

About this summit

As the point of contact between service providers and users, an efficient service desk is critical for an effective IT infrastructure. This summit will feature industry analysts and experts, end users and providers presenting best practices in incident and service request management. An emphasis will be placed on following the ITIL frameworks and managing a streamlined data communication system.

Previously on this summit

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Summit in association with:
SDI
itSMF NL
LinkedIn
itSMF USA
ITIL France
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