Recorded summits

Welcome to the BrightTALK Summit series. Our summits are a collection of topical webcasts run over the course of one or two days focused on a variety of relevant and timely subjects that matter most to you. They are free to attend. Choose all or specific summit webcasts to attend live or on demand.
Arm your advocate army and make your customers your ultimate asset. Join for sessions on customer lifecycle mapping, tips on content creation for advocate marketing and best practices to create the ultimate customer expe..
Virtualization can effectively increase hardware efficiency and capacity, and it also functions as a base layer for new technologies like software-defined storage, networks and data centers. As such virtualization is bec..
Subscription business models are on the rise. With that, comes the evolution of the customer success department. If you’re interested in learning how to scale your current team, make the business case to create a team ..
Simple, fast and effective communication tools are paramount for a workforce in one or many offices, especially with the rise of telecommuting and mobile device usage. Tools such as Lync, Skype, WebEx, Circuit and even W..
Understanding and effectively managing risk and threat intelligence is key to making the right security investments and defending your organization’s network, data and people. A risk based security mindset allows secur..
How will cloud, mobile and big data affect service management this year? What other emerging trends will have the biggest impact on how we practice ITSM in 2015 and beyond? One key ingredient in attainting a competitive..