Upcoming Talks Enhancing Artificial Intelligence with Human Insight Scaling Customer Service With the Help of AI How Agent Analytics Bolsters CX Metrics that Matter: Productivity Constructing the Next Gen Agent: Why AI is Required How to Stay Ahead of the Curve and Improve Agent Engagement On Demand Talks How to Become a Data-Driven Documentation Team How to Hire to Reduce Attrition: Member Interview with Phil Hagen, SalesMatch Agent Productivity: Member Interview with Greg DeVore, ScreenSteps Knowledge Management: Member Interview with Tim Passios, MindTouch Process Improvement/Automation: Member Interview with Chris Wadley, Esker Improving Your Agent Experience, One Step at a Time A year in the life of moving to open source agile integration Constructing the Next Gen Agent: Why AI is Required UnitedHealthOne Accident: Helping to Pay First Dollar Expenses New to Minnesota: Medicare Supplement Plans from National General Call Center Transformation with Unified Communication Softphones How to Differentiate Your Customer Service by Improving Your Agent Experience Explore all talks
