Upcoming Talks A Playbook Ensuring Exceptional Service Delivery from a Hybrid Agent Workforce On Demand Talks Improving Member Access & Creating Operational Advantages with Conversational AI Deep dive into Freshservice On-Call Management How AI Improves Agent Productivity and Service Quality | Dialpad Words Matter: What Leaders Can Learn from What Customers Say | Dialpad Take Your Contact Center to the Next Level Bionic Insurance: Combining In‑Person and Digital Interactions Bionic Insurance: Combining In‑Person and Digital Interactions Empowering Agents and Improving ROI for Telecoms The Metrics Gap: Your CX Strategy Suffers Without Tracking These Key Metrics Customer Experience Transformation Ep.1: Enabling Technologies for Agents Explore all talks
