Upcoming Talks Live expert panel: Three technologies to minimise customer effort Innovate your WFM: How to Improve Contact Center Forecasting and Scheduling Driving Quality Assurance: Clients buy outcomes and results! On Demand Talks Breaking Down the PCI SSC’s New Guidance for Protecting Telephone-Based Payments How a Mobile App Enhances Your Contact Center Strategy Manage Your Voice Environment with Confidence Cisco Unified Communications Troubleshooting December 2018 How Mature is Your CX? Planning for Success in 2019 Blueprint to AI-Assisted Contact Centers with Twilio Flex and Google In WFM Apps We Trust! Turbocharge Your Contact Center Metrics With Benchmarking! Perspectives on Leadership with Billie Jo Timm Empowering Your Agents with CTI and Omni-Channel Widgets Curing the PCI DSS Headache for Contact Centers with Sutter Health and Genesys 10 Ways Contact Centers Annoy Their Customers (and How to Stop) Explore all talks
