Upcoming Talks Next-Gen Financial Services: exploring the potential of AI and voice 3 Key Strategies to Re-Imagine Agent Onboarding Fixing Call Center Authentication 5 Critical Contact Center Technology Trends to Explore Right Now Reducing Agent Effort and Lowering AHT for a Better CX Game On! Using Gamification to Increase Performance and Employee Retention On Demand Talks The Role of AI in the Contact Center Practical Ways to Boost Agent Morale The Hidden Costs of Employee Attrition Creating an Effortless Employee / Agent Experience - An Interview with Roger Lee Building Your CX of the Future -- Take the First Steps Today Drive Loyalty and Engagement with Core Customer Experience Competencies Perspectives on Leadership - An Interview with Lark Will, eBay Customer Journey Management: How to Deliver Truly Connected Service Experiences Emerging Threats in Your Call Center- Chatbots, Synthetic Voice and Leaky IVRs Make Support Personal: Inject Relevance Into Every Interaction How to Build an Exceptional Conversational AI Bot The Future of Voice, Fraud, and the Impact to Customer Experience Explore all talks
