Upcoming Talks Improve process and increase customer satisfaction through Service Automation The Importance of Personalizing Your Customer Service Transforming Customer Care with AI Reimagining Data Governance: GDPR - The Gloves are off (2/3) Unleashing the Enormous Power of Call Center KPIs Speech Analytics 101: Hours of Research in 30 Minutes On Demand Talks Transforming Customer Care with AI -- An Interview with Laura Bassett Call Center Best Practices How Kustomer and Amazon Connect Help Bulletproof Deliver High-Touch Care How to Differentiate Your Customer Service: Improve Your Agent Experience 2019 Mid-Year Product Review for EMEA Organizations Digital Transformation in Wealth Management Softphones for the Call Center of the Future Helping Your Agents Manage the Expansion of Customer Channels Trends in AI and Machine Learning for Competitive Customer Service How Europe's Most Social Airline is Charting CX Success through AI Innovation Harnessing Intelligent Automation to Transform Experiences: The M&S Story Using a Continuous Cycle of Improvement to Drive Engagement Explore all talks
