Upcoming Talks Khoros Roadmap Webinar 3 Key Strategies to Re-Imagine Agent Onboarding Reimagining Financial Services: Getting Onboarding and Customer Experience Right Reducing Agent Effort and Lowering AHT for a Better CX Future of Service in a Customer Centric World - Learnings from 2018 On Demand Talks Gen Z Insights and Misconceptions: Marketing Strategies for the New Workforce The Hidden Costs of Employee Attrition Creating an Effortless Employee / Agent Experience - An Interview with Roger Lee Building Your CX of the Future -- Take the First Steps Today How to be Smart About Social Data Navigating Seasonality at H&R Block with RPA Use Buyer Enablement to Increase Sales Conversion Machines Search for Meaning: Speech Analytics, Customer Care, and AI Drive Loyalty and Engagement with Core Customer Experience Competencies Perspectives on Leadership - An Interview with Lark Will, eBay 7 Dumb Things We All Say (especially in customer care) - BPO veteran Greg Alcorn Digital, Data and Disintermediation: Modern Banking Explore all talks
