Upcoming Talks Dedicated Tech: Don’t NOC it Till You’ve Tried it Introducing Native Process Automation: AI-Infused Workflows for Contact Centers Discussion: BOPIS – Hybrid eComm How SwissQPrint Brought Field Operations Up to the Next Level with Tech Content Beyond Covid-19: Reshape your Business Strategy with Conversational AI Discussion: The Future Shopper On Demand Talks Metrics that Matter: Customer Satisfaction Navigating COVID-19 and beyond with Wipro's Microsoft Dynamics 365 solutions Managing High-Severity Issues in Support Discussion: Predictions of the Post-lockdown Future of eCommerce Discussion: Ship from Store Ask the Experts: The State of Customer and Employee Experience in Recovery CX Principles Every Service Desk Should Leverage Ask the Experts: The Future of Service Management Service Blueprinting: A Design Technique for NextGen Customer Service Innovation Ask the experts – the case for delivering a better customer experience Telstra's guiding principles to personalised service, with special guest speaker Conversational AI for Contact Center Agility Explore all talks
