Upcoming Talks Future of Service in a Customer Centric World - Learnings from 2018 Customer Service-How IBM's Agents & Mobile Workers Deliver Intelligent Service Service Desk Best Practices Rehumanizing the Sales Process Building Your CX of the Future -- Take the First Steps Today On Demand Talks Keeping Remote Support Simple: The Key to Productivity and Engagement A Discussion with Greg Alcorn, President of GCS Building Your CX of the Future -- Interview with Chris Bauserman, NICE inContact Enabling Your Agents in the Age of the Customer From Speech Analytics to Conversational Service Automation: The Path Forward What Service and Support Managers Should Know About AI 3 Ways to Tell Your CX Program Needs an Update How to Derive Business Value with Rules Global contact centre solutions from BT Future of Service Management is Cognitive Solving New Authentication Challenges 10 Things to Consider When Implementing a Secure Message Center Explore all talks
