Upcoming Talks The Bots are coming! Overview of Virtual Agents & How They Modernize Support IT Service Management Community Update Cherwell-Everbridge Integrated Solution to Restore IT Services Faster Than Ever The Role of IT Leadership in Service and Support Samanage Virtual SLAM — Speakers To Be Announced Unleashing the Enormous Power of Service and Support KPIs On Demand Talks Emerging Areas in Third Party Management Practices Service Desk Best Practices Empower Your Digital Transformation with Modernized Service Delivery Delivering ITSM For Business Maturity: A Practical Framework Service Desk Challenges in Moving to 24/7 Operation The Advantages of ITIL 4 in the Modern World Should we still be optimising ITIL for today’s digital services? Is ITIL 4 DevOps Ready? How to Automate Incident Response with ServiceNow and Everbridge Guiding principles: The most practical part of ITIL 4 Inside ITIL 4: Co-creation of value. In practice! ITSM: Self Service or a La Carte? Explore all talks
