On Demand Talks Selling ITSM Improving Communication Effectiveness & Establishing Trust Managing Major Incidents: Creating Command-and-Control from the Chaos ITSM Maturity Level (Crawl, Walk, Run!) Taking Continual Service Improvement to Another Level with COBIT Implementation Get Them to Love Change Management with Organizational Change Management ITSM +: Using AI to Modernization your Service Desk How Testing Lessons From Software Development Cut Customer Support Costs By 100X Global Women of IT Leadership Program Raise Your Digital Maturity Explore all talks