Upcoming Talks You Are What You Measure. A Discussion On Meaningful ITSM KPIs Past and Present: 25 Years of Service Desk KPIs Unleashing the Enormous Power of Service and Support KPIs Call Center Best Practices Unleashing the Enormous Power of Call Center KPIs Benchmarking Roundup: Summary of 2019 Service and Support Benchmarks On Demand Talks Leveraging a Risk-Based Approach to Vulnerability Management Why Traditional ITSM Metrics Will Fail in 2020—And What to Do About It Red Hat OpenShift monitoring 5 Tips for ITSM Metrics That Drive Superior Business Outcomes How Kongregate is Making Their Data Pipeline Accessible and Extensible Discover Augmented Intelligence leveraging Human-Centric AI-Just Ask MondoBrain! Turbocharge Your Contact Center Metrics With Benchmarking! 2018 Service Management Executive Vision Report: The State of ServiceNow Turbocharge Your IT Service and Support Metrics With Benchmarking! Call Center Best Practices Increase Performance with KPIs for Security Operations and Incident Response Develop Your Own KPIs for Digital Transformation Explore all talks
