Upcoming Talks Make your Customer Service Organization a Competitive Differentiator Metrics that Matter: Service Level SMAX and RPA: Automating Service Management the Smart Way AI at your Service: Improving customer service and support at every interaction Turning your Salesforce Community into a Case Deflection Engine Dramatically smarter, more efficient, and faster IT services at Select Medical On Demand Talks Metrics that Matter: Productivity Orchestration Options for Containers: From Cloud to Kubernetes to Service mesh What is the True Impact of an IT Outage? ITSM Best Practices - Technology insights to achieve ITIL4 goals ITSM Best Practices - Technology insights to achieve ITIL4 goals Metrics that Matter: Cost HybridOps and the State of Digital Transformation Self-service 1.0 - A simple self-service implementation framework Metrics that Matter: Cost Service Monitoring and the Business Value of IT Building the Next Era of Software Full Lifecycle Service Management with Kong Enterprise 2020 Explore all talks
