Upcoming Talks Ask the Expert: Making Configuration, Change & Release Management a Reality Ask the Expert! Live Metrics Q&A! Metrics that Matter: Balanced Scorecard What Does the Agile Service Desk Look Like Now? On Demand Talks IT Service Desk - In the Era of Remote Work 2 Real-World Case Studies for Intelligent Virtual Agents Dedicated Tech: Don’t NOC it Till You’ve Tried it Metrics that Matter: Customer Satisfaction ATTENTION - THIS WEBCAST HAS MOVED Increase IT Visibility With CMDB Data Mapping in Your Service Desk Ask the Experts: What's Next for Service and Support Brave New World: The Future of Service and Support Ask the Experts: The State of Customer and Employee Experience in Recovery CX Principles Every Service Desk Should Leverage Using Shift-Left to Drive Service Desk Efficiency Inside ITIL® 4 – the Digital Perspective Explore all talks
