Upcoming Talks Hybrid Working - Maximising Your Use Of Technology In The Hybrid Era Building a Zero-Incident Digital Workplace Highly Productive Workplace Leveraging Tech Stack of Service Desk Unleashing the Enormous Power of IT Service and Support KPIs Revolutionizing the IT service desk: Boosting your first line of defense How Does IT Experience Management Drive Better Decision Making? ChatGPT and Generative AI for Magical Customer Experiences IT Support Outsourcing in 2023: Rising Above the Typical Challenges On Demand Talks Case Studies in Service Desk AI and Machine Learning When IT & ITIL Meet: Driving Value From a Focus on Outcomes When IT & ITIL Meet: Driving Value From a Focus on Outcomes From Good To Great: Leveraging Benchmarking To Drive Service Desk Excellence Experience M.A.G.I.C. with your team! Maintaining a 5 Star Accredited Service Desk Reflections On A Year Of Benchmarking Delighting Customers by Delivering Best Practice, World Class Superstar Service! Using Benchmarks to Drive Team Performance Optimising IT Services with IT Experience Benchmarking Data Explore all talks
