Putting the Service into Service Desk Provision – the Human Factor

Presented by

Chris Markiewicz, Associate Trainer Pink Elephant

About this talk

The ultimate aim of any IT Service Desk is to efficiently and cost effectively deliver solutions to technical issues raised by users and the business. Whilst the technical fix is the goal, the customer experience is of equal importance and can make or break an IT department’s credibility and reputation. We all know how it feels to receive great or poor service, yet can all too often underestimate or overlook the importance of it when dealing with our own internal customers - especially when things are going wrong. The resulting costs can be quite significant! In this fascinating webinar Chris Markiewicz explores how to develop and apply some of the key “human” factors that help ensure your Service Desk team consistently provide great service, alongside that all important technical fix - not because they have to, but because they want to.

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Pink Elephant is an international business innovator and knowledge leader in the field of business transformation. With IT and consulting services, Pink Elephant enables clients to translate knowledge and creativity within their organisation into results. Beginning with its foundation in 1980, Pink Elephant has perceived the synergy between man and IT as the most important tool for businesses to innovate and increase their competitive advantage. Pink Elephant is active in more than 20 countries and alongside business and management consultancy also provides Enterprise App Services, IT Services, and Education Services.