ITSM and ESM What, Why and How

Presented by

Neil Keating, Director Bright Horse UK & Peter Hubbard, Consultant Pink Elephant EMEA

About this talk

All the latest discussion boards and service management conferences have focussed on a “new” (old) phrase of Enterprise Service Management (ESM). But what does this mean? Join Neil Keating (Director of Bright Horse UK) and Peter Hubbard (Principal Consultant at Pink Elephant) as they share their thoughts and experiences on how IT departments can evolve from ITSM into ESM. Moving from cost centric departments to become the nerve centre of the “real” business. They will cover what ESM is, why an IT department should choose to do it and some strategies for implementation.

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Pink Elephant is an international business innovator and knowledge leader in the field of business transformation. With IT and consulting services, Pink Elephant enables clients to translate knowledge and creativity within their organisation into results. Beginning with its foundation in 1980, Pink Elephant has perceived the synergy between man and IT as the most important tool for businesses to innovate and increase their competitive advantage. Pink Elephant is active in more than 20 countries and alongside business and management consultancy also provides Enterprise App Services, IT Services, and Education Services.