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itRCA – An Intuitive Process to Identify, Investigate and Fix Incidents

Join John Hudson, Operations Director @ Thinking Dimensions as he shares his insight into the 4 processes that make up itRCA product, developed by KEPNERandFOURIE. Evaluation of one of the intuitive step by approaches that go to make up the suite of 4 processes.
An overview of:
- PriorityWise
- CauseWise
-Solution Wise
- RiskWise
With a more in-depth examination of CauseWise and its application in a case study.
Recorded Jul 10 2014 58 mins
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Presented by
John Hudson, Operations Director at Thinking Dimensions UK
Presentation preview: itRCA – An Intuitive Process to Identify, Investigate and Fix Incidents

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    In this engaging webinar hosted by both Pink Elephant UK and North America we will look at these two trends.

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    Join Peter Hubbard and Troy DuMoulin as they address the concepts of:

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    This webinar references the BRM Institute's Interactive Body of Knowledge (BRMBOK) and the ASL BiSL Foundation's Business Information Service Library (BiSL).

    After listening to Aleksandr and Mark share their perspectives, there’ll be ample opportunity for you to join in and contribute to the dialogue - you are most welcome!
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IT Service Management (ITSM) Webcasts
Pink Elephant is an international business innovator and knowledge leader in the field of business transformation. With IT and consulting services, Pink Elephant enables clients to translate knowledge and creativity within their organisation into results. Beginning with its foundation in 1980, Pink Elephant has perceived the synergy between man and IT as the most important tool for businesses to innovate and increase their competitive advantage. Pink Elephant is active in more than 20 countries and alongside business and management consultancy also provides Enterprise App Services, IT Services, and Education Services.

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  • Presented by: John Hudson, Operations Director at Thinking Dimensions UK
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