ITIL & SIAM: An Introduction to Service Integration & Management

Presented by

Peter Hubbard

About this talk

Service Integration And Management (SIAM) is a way of ensuring seamless delivery of service to your end users by utilising multiple IT service providers, working to a common framework. But what is it? Where did it come from? Does it work? What, when you get right down to it, is it? Join Peter Hubbard from Pink Elephant as he provides an overview of SIAM, how it works, how it integrates with other bodies of ITSM knowledge such as ITIL, and tips and tricks for successfully implementing it.

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Pink Elephant is an international business innovator and knowledge leader in the field of business transformation. With IT and consulting services, Pink Elephant enables clients to translate knowledge and creativity within their organisation into results. Beginning with its foundation in 1980, Pink Elephant has perceived the synergy between man and IT as the most important tool for businesses to innovate and increase their competitive advantage. Pink Elephant is active in more than 20 countries and alongside business and management consultancy also provides Enterprise App Services, IT Services, and Education Services.