The Future of ITSM – Speed & Suppliers

Presented by

Troy DuMoulin - VP, Research & Development at Pink Elephant. Peter Hubbard - Senior ITSM Consultant & Lecturer

About this talk

It is the nature of all things to constantly evolve based on the dynamics of a changing environment. This is equally true of the IT Service Management models we use. Two of the primary shifts we are seeing in the industry include: 1.The demand for IT processes acceleration and agility driven by the growing rate of business demand 2.Increased 3rd party integration in our service delivery models as organisations leverage cloud based services and externally source a growing percentage of their IT value chain In this engaging webinar hosted by both Pink Elephant UK and North America we will look at these two trends. (Process Speed/Agility & Supplier Integration) Join Peter Hubbard and Troy DuMoulin as they address the concepts of: •Agile Service Management: ITIL, Agile & Lean - Better Together
 •Service Integration & Management (SIAM) – building a “One Team” delivery approach.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (72)
Subscribers (7423)
Pink Elephant is an international business innovator and knowledge leader in the field of business transformation. With IT and consulting services, Pink Elephant enables clients to translate knowledge and creativity within their organisation into results. Beginning with its foundation in 1980, Pink Elephant has perceived the synergy between man and IT as the most important tool for businesses to innovate and increase their competitive advantage. Pink Elephant is active in more than 20 countries and alongside business and management consultancy also provides Enterprise App Services, IT Services, and Education Services.