From Brick & Mortar To Virtual ITSM

Presented by

Dave Whyte, Operations Engineering Lead at Auto Trader UK

About this talk

In 2007, the IT department of AutoTrader was at the lowest of the low, untrusted and not seen as a true partner to the business. As the organisation transitioned from a brick and mortar printing organisation to an online digital organisation, they needed their IT department to step up and deliver more reliable and better-aligned IT services, while the rate of change would double and then double again. During this session, Dave will translate theory into practice and show how the IT department moved from a traditional ITSM implementation based on traditional ITIL to one that blends DevOps, Lean IT and ITIL together. He will discuss the bumps encountered along the way and how they were overcome. The IT department is now seen as a trusted business partner and has been invited to assist in major business improvement initiatives as the organisation hopes to replicate their internal successes for the business as a whole. Join Dave as he discusses: - The importance of a solid foundation and how ITIL gave them that foundation to accelerate improvement - How to handle Change and Release Management in a DevOps environment - Why shared monitoring with Operational and Development teams is critical to the success of DevOps - How they have embedded ITSM within the culture of the organisation itself

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (72)
Subscribers (7423)
Pink Elephant is an international business innovator and knowledge leader in the field of business transformation. With IT and consulting services, Pink Elephant enables clients to translate knowledge and creativity within their organisation into results. Beginning with its foundation in 1980, Pink Elephant has perceived the synergy between man and IT as the most important tool for businesses to innovate and increase their competitive advantage. Pink Elephant is active in more than 20 countries and alongside business and management consultancy also provides Enterprise App Services, IT Services, and Education Services.