Never waste a good IT disaster – Anatomy of a major incident

Presented by

Peter Hubbard, Principal Consultant at Pink Elephant EMEA

About this talk

In IT there are only 3 times that the business will notice us. When its new, when the bill comes due and when it's broken! As statistically speaking its most likely to break when its new there is a good chance that most of your high-pressure interactions with the business will be when something is broken! The way in which an IT department handles its response to a major incident is critical and poor communication, slow response and lack of updates are all major issues that cause friction between IT and the business at these critical times. Join Peter Hubbard from Pink Elephant as he walks us through how to create a Major Incident process, the dos and don'ts of how to manage them and uses a case study of a real-world major incident response to illustrate the learning that can happen. After all, no organisation should waste a good disaster!

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Pink Elephant is an international business innovator and knowledge leader in the field of business transformation. With IT and consulting services, Pink Elephant enables clients to translate knowledge and creativity within their organisation into results. Beginning with its foundation in 1980, Pink Elephant has perceived the synergy between man and IT as the most important tool for businesses to innovate and increase their competitive advantage. Pink Elephant is active in more than 20 countries and alongside business and management consultancy also provides Enterprise App Services, IT Services, and Education Services.