First impressions of ITIL 4: what’s changed?

Presented by

Peter Hubbard, Principle Consultant & Head of product portfolio UK, Pink Elephant

About this talk

The release of ITIL 4 raises a lot of questions. How has it changed from V3? What do the changes mean for your organisation? What does it mean for your training and V3 certificates? Why is it ITIL 4 and not ITIL V4? And, what happened to the Service Lifecycle anyway? Peter Hubbard from Pink Elephant answers these questions and looks at the reception to ITIL 4 and first impressions of using the guidance it offers. - An overview of ITIL 4 and what it means for all organisations - Understand where V3 processes ended up and what will have to change - Discover how the new ITIL 4 certification scheme works

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Pink Elephant is an international business innovator and knowledge leader in the field of business transformation. With IT and consulting services, Pink Elephant enables clients to translate knowledge and creativity within their organisation into results. Beginning with its foundation in 1980, Pink Elephant has perceived the synergy between man and IT as the most important tool for businesses to innovate and increase their competitive advantage. Pink Elephant is active in more than 20 countries and alongside business and management consultancy also provides Enterprise App Services, IT Services, and Education Services.