First Thoughts on ITIL 4 Managing Professional

Presented by

Kate Hamblin, Senior IT Service Management Consultant at Pink Elephant EMEA

About this talk

With the first ITIL 4 Managing Professional Transition "ITIL 4 Expert courses" starting to take place across the globe. Kate Hamblin one of Pink's principal ITSM consultants will look at what's changed for ITIL v3 experts with the introduction of the new designation of ITIL Managing Professional. What do the changes mean for your organisation? What does it mean for your training and ITIL V3 certificates? What does the new ITIL 4 certification scheme look like? What does the Managing Professional transition course cover anyway? Join Kate Hamblin from Pink Elephant as she answers these questions and looks at the new designation and gives her first impressions of using the guidance it offers. - An overview of ITIL 4 Managing Professional and what it means for all organisations - Understand where V3 processes ended up and what will have to change moving forward - What are the requirements to take the Managing Professional transition course - ITIL 4's certification scheme - Understand the four dimensions of service management.

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Pink Elephant is an international business innovator and knowledge leader in the field of business transformation. With IT and consulting services, Pink Elephant enables clients to translate knowledge and creativity within their organisation into results. Beginning with its foundation in 1980, Pink Elephant has perceived the synergy between man and IT as the most important tool for businesses to innovate and increase their competitive advantage. Pink Elephant is active in more than 20 countries and alongside business and management consultancy also provides Enterprise App Services, IT Services, and Education Services.