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ITIL 4 Specialist Part Three: High-Velocity IT

Join Kate Hamblin for the third webinar in her introductory series on the new ITIL 4 courses that form the new ITIL Managing Professional certification stream.

Discover everything you need to know about the new ITIL4 Specialist certification course High-Velocity IT.
Recorded May 7 2020 46 mins
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Presented by
Kate Hamblin, Senior IT Service Management Consultant at Pink Elephant EMEA
Presentation preview: ITIL 4 Specialist Part Three: High-Velocity IT

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  • Cybersecurity - Overcoming the Culturally Challenged Recorded: Oct 21 2020 61 mins
    Lee Allison
    Join us for this short webinar focusing on the woes and challenges a cyber security manager or project manager might encounter when implementing or rolling-out "improvements" to an organisations Cyber Security programme inline with the international standard for Cyber Security, ISO/IEC 27032. No matter the size of the company, old habits die hard and no one likes change.

    In this session, we will explore some of the most common reasons why we often fail to have a positive impact as cyber security professionals. We will then discuss approaches that can be employed to overcome staff and management objections and thereby opening a pathway to adding real value to an organisations bottom line.
  • ITIL4 – Drive Stakeholder Value Introduction Recorded: Sep 28 2020 40 mins
    Kate Hamblin, Pink Elephant UK
    Discover everything you need to know about the new ITIL® 4 Specialist – Drive Stakeholder Value certification course. Join Kate Hamblin for the fourth webinar in her introductory series on the new ITIL 4 courses that form the new ITIL Managing Professional certification stream.

    The core concept behind the ITIL 4 Specialist: Drive Stakeholder Value certification course is to convert demand into value through IT-enabled services. To drive stakeholder value, all stakeholders – inclusive of users, customers, sponsors, service providers, and any other parties involved in the service – must contribute to the co-creation of service value.
  • Redefining IT Asset Management for the Remote Workforce Recorded: Jul 7 2020 37 mins
    Paul Yates, Senior Technical Consultant at FireScope & Emily Lawrence, Account Executive at Pink Elephant
    IT Asset Management and IT Service Management have just gone and gotten a lot more complex, in the current climate of remote working. With tons of new unknown, unsecured and unprotected devices now needing access to our networks which pose new security threats.

    You now need to discover those devices that hit your business services to ensure they are authorised to do so. The help desk agents now have a more complex environment to troubleshoot including employees homes and multiple home internet service providers.

    The more contextual data provided by the CMDB and ITSM solution driven by discovery will help get to the root cause faster. So static spreadsheets, maps and monitoring tools alone can’t fill the discovery and dependency mapping gap.

    Join Paul Yates and Emily Lawrence for a look at the new environment IT Asset Management finds itself in and discover some of the available solutions such as FireScopes SDDM tool.
  • Business Continuity – Preparing for the worst Recorded: Jun 23 2020 60 mins
    Brian Lake, Head of Information Services at Brooke and Eddie Potts, Principal Consultant with Pink Elephant
    Business continuity has never been more relevant than right now in the midst of a pandemic. Some business carry on with a period of adjustment, followed by new and innovative ways of working. Others struggle to maintain a semblance of normal operations, with employees idled, support faltering and slim prospects for recovery. What separates these two and how do we prepare for the next major disruption?

    Find out how Brooke Hospital for Animals, an international charity, created a service culture that allowed for a BCMS and the ability to not only recover, but work entirely independently of its main and international offices while continuing to launch new fundraising campaigns and operate effectively in this changed environment.

    Join Brian Lake, Head of Information Services at Brooke, and Eddie Potts, Principal ITSM consultant as they discuss leading cultural change and using ITSM best practice to enable an effective approach to a BCMS.
  • ITIL 4 Specialist Part Three: High-Velocity IT Recorded: May 7 2020 46 mins
    Kate Hamblin, Senior IT Service Management Consultant at Pink Elephant EMEA
    Join Kate Hamblin for the third webinar in her introductory series on the new ITIL 4 courses that form the new ITIL Managing Professional certification stream.

    Discover everything you need to know about the new ITIL4 Specialist certification course High-Velocity IT.
  • ITIL Theory in Practice Recorded: May 4 2020 37 mins
    Kate Hamblin, Pink Elephant and Warren Peterson, Cherwell
    Join us for a discussion about our new ITIL 4 powered by Cherwell course. Find out how it teaches you ITIL theory using Cherwell's PinkVerified ITSM interfaces.

    Learn how ITIL best practice works in a live environment. Join one of Pink Elephant's Senior Consultants and Trainers, Kate Hamblin and Warren Peterson, Cherwell's Senior Instructional Designer, for a webinar on the value of practical learning when it comes to ITIL best practice.
  • ITIL 4's Guiding Principles - 2/2 Recorded: May 1 2020 40 mins
    Richard De Boer, Sr. Consultant | Trainer | Speaker at Best Practice Consulting de Boer
    Join Richard De Boer a senior Pink Elephant associate and ITSM consultant for part two of his series on the guiding principles of ITIL4.

    Within the ITIL 4 framework, there are 7 guiding principles, Which can help you and your organisation make decisions that deliver great service value. The guiding principles don’t just apply to the management team, they can help everybody within your organisation deliver service value.
  • ITIL 4's Guiding Principles - 1/2 Recorded: Mar 26 2020 40 mins
    Richard De Boer, Sr. Consultant | Trainer | Speaker at Best Practice Consulting de Boer
    Within the ITIL 4 framework, there are 7 guiding principles, Which can help you and your organisation make decisions that deliver great service value. The guiding principles don’t just apply to the management team, they can help everybody within your organisation deliver service value.

    Join Richard De Boer a senior Pink Elephant associate and independent ITSM consultant for an introductory series on the guiding principles of ITIL4 along with Richard's his own take. Starting with 3 of the principles in part one of this 2 part series.
  • ITIL 4 Strategist Part Two: Direct, Plan & Improve Recorded: Mar 5 2020 50 mins
    Kate Hamblin, Senior IT Service Management Consultant at Pink Elephant EMEA
    Join Kate Hamblin for an introduction to one of the four new ITIL 4 courses that form the new ITIL Managing Professional certification stream.

    Take a look at what the new course has to offer and who the course is designed for and find out how the new course fits into the certificate scheme. As well as how it relates back to ITIL v3
  • ITIL 4 Specialist Part One: Create, Deliver Support Recorded: Nov 6 2019 39 mins
    Kate Hamblin, Senior IT Service Management Consultant at Pink Elephant EMEA
    Join Kate Hamblin for an introduction to one of the four new ITIL 4 Specialist courses being released that form the new ITIL Managing Professional certification stream.

    Take a look at what the new course has to offer and who the course is designed for and find out how the new course fits into the certificate scheme. As well as how it relates back to ITIL v3
  • First Thoughts on ITIL 4 Managing Professional Recorded: Oct 8 2019 46 mins
    Kate Hamblin, Senior IT Service Management Consultant at Pink Elephant EMEA
    With the first ITIL 4 Managing Professional Transition "ITIL 4 Expert courses" starting to take place across the globe. Kate Hamblin one of Pink's principal ITSM consultants will look at what's changed for ITIL v3 experts with the introduction of the new designation of ITIL Managing Professional.

    What do the changes mean for your organisation? What does it mean for your training and ITIL V3 certificates? What does the new ITIL 4 certification scheme look like? What does the Managing Professional transition course cover anyway?

    Join Kate Hamblin from Pink Elephant as she answers these questions and looks at the new designation and gives her first impressions of using the guidance it offers.

    - An overview of ITIL 4 Managing Professional and what it means for all organisations
    - Understand where V3 processes ended up and what will have to change moving forward
    - What are the requirements to take the Managing Professional transition course
    - ITIL 4's certification scheme
    - Understand the four dimensions of service management.
  • Realise the benefits of your self-service portal Recorded: Sep 10 2019 46 mins
    Eddie Potts, Pink Elephant; Steve Parker, Cherwell
    The term self-service has been in vogue for several years now. However, in practice, many organisations are yet to implement it. And for those that have, many fail to exploit the expected benefits. This webinar will discuss the reasons why self-service portal implementations often fail, as well as identify what are the critical success factors you need to make sure self-service is fully integrated into your business.
  • How Agile Team Dynamics Influence Your Team Velocity Recorded: Jul 10 2019 55 mins
    Richard de Boer, lead trainer and senior consultant, Pink Elephant Netherlands
    Organisations often expect a lot from self-supporting Agile teams in today’s world. Time to market is crucial and the velocity of your Agile team seems to be the only key performance indicator.

    The forming-storming-norming-performing model of group development has taught us that these phases are all necessary and inevitable for the team to grow, face challenges, tackle problems, find solutions, plan work and deliver results.

    The smoother the transition between storming and performing, the sooner an organisation will see results, which will have a positive effect on your team’s Velocity.

    During this session, Richard will help recognise what various group development stages are and what your strategy for each should be.

    Join Richard as he explains the following:

    • How to gain insight into the various stages of group development
    • Recognising the characteristics of each stage
    • How to develop a strategy for each stage
    • Understanding the importance of stable teams
  • First impressions of ITIL 4: what’s changed? Recorded: Jul 3 2019 55 mins
    Peter Hubbard, Principle Consultant & Head of product portfolio UK, Pink Elephant
    The release of ITIL 4 raises a lot of questions. How has it changed from V3? What do the changes mean for your organisation? What does it mean for your training and V3 certificates? Why is it ITIL 4 and not ITIL V4? And, what happened to the Service Lifecycle anyway? Peter Hubbard from Pink Elephant answers these questions and looks at the reception to ITIL 4 and first impressions of using the guidance it offers.

    - An overview of ITIL 4 and what it means for all organisations
    - Understand where V3 processes ended up and what will have to change
    - Discover how the new ITIL 4 certification scheme works
  • Service Desk Challenges in Moving to 24/7 Operation Recorded: Apr 11 2019 50 mins
    Graham Herbert, Head of Professional Services, Pink Elephant SA
    Enterprises traditionally offered services in a daylight cycle that allowed their internal IT to follow a similar supportive operational alignment. IT has used the Service Desk as a Single Point of Contact to act as the IT interface to Business and its customers, with a linked business hours offering.

    Customer demands of the business have changed with many enterprises extending services and product support to an “always available” offering that moves the Service Desk from a weekday 6-till-6 to 24/7. This extension of the Service Desk operational hours has many challenges to be dealt with and decisions requiring answers.

    Join Graham Herbert from Pink Elephant as he walks us through how to gear up to this challenge and look at what decision points will have to be dealt with in order to move to 24/7 Service Desk support.
  • Successful CMDB Implementation for 2019 Recorded: Apr 3 2019 48 mins
    Peter Hubbard, Principal Consultant at Pink Elephant and Paul Yates Senior Technical Consultant at FireScope
    CMDB Implementation is one of the most complicated of any ITSM programmes an organisation can undertake. The difficulties in creating a toolset, capable of linking hundreds of thousands of interconnected bits of data together in a meaningful manner while also supporting a highly fluid environment with dozens of changes each week, are formidable indeed and that does not even count the ongoing workload of keeping the records up to date once the toolset has been created.

    Find out how FireScope approaches this problem with their Secure Discovery and Dependency Mapping tool, allowing you to have your CMDB always up to date and requires no up-keep

    Join Peter Hubbard, Principal ITSM Consultant at Pink Elephant EMEA and Paul Yates, Senior Technical Consultant at FireScope, as they discuss creating a CMDB in the real world in 2019.
  • Never waste a good IT disaster – Anatomy of a major incident Recorded: Jan 25 2019 52 mins
    Peter Hubbard, Principal Consultant at Pink Elephant EMEA
    In IT there are only 3 times that the business will notice us.

    When its new, when the bill comes due and when it's broken! As statistically speaking its most likely to break when its new there is a good chance that most of your high-pressure interactions with the business will be when something is broken!

    The way in which an IT department handles its response to a major incident is critical and poor communication, slow response and lack of updates are all major issues that cause friction between IT and the business at these critical times.

    Join Peter Hubbard from Pink Elephant as he walks us through how to create a Major Incident process, the dos and don'ts of how to manage them and uses a case study of a real-world major incident response to illustrate the learning that can happen.

    After all, no organisation should waste a good disaster!
  • The Process that ITIL Forgot: Security Incident Response Recorded: Jan 23 2019 61 mins
    Peter Hubbard & Mike Beckett
    For decades, the goal of Incident Response in IT has been increased user productivity. Get them back up and running as fast as possible. But, truthfully, Incident Management is usually more of a band-aid than a cure. We know how to eliminate existing incidents using root cause analysis & Kaizen.

    We know how to reduce incidents up front by improving the quality of changes. But what IT still struggles with is cyber or security-related incidents. Most service desks function as the frontline reporting structure for ALL types of incidents, but without a specific process for handling security issues.
  • How does a DevOps simulation work? Recorded: Nov 13 2018 41 mins
    Jaro Tomik, Channel Account Manager at G2G3 & Gijs-Jan Huisman, Managing Director, Pink Elephant EMEA
    With over 50% of large IT enterprises using or intending to use, a DevOps approach in the next year, less than half of those already using DevOps report any level of success.

    When asked to identify the biggest obstacle to adopting DevOps, most cite “people” challenges – as opposed to process, technology or information – as the greatest issue.

    The Answer: DevOps Simulation

    Accelerates adoption of DevOps across the enterprise
    Turns DevOps opponents into advocates
    Clearly communicates the DevOps case for change accelerates a positive DevOps culture
    Creates a shared understanding for Development and Operations around how to work together as a high performing cross-functional team
    Provides new practices that can be executed with immediate effect.
  • How to select an ITSM tool Recorded: Jul 31 2018 38 mins
    Eddie Potts, Principal Consultant Pink Elephant EMEA ltd
    ITSM tools are replaced too frequently because buyers fail to gain the expected benefits. This is because the buying selection process is ill-considered. In this vendor neutral session, Eddie Potts references his experience working with businesses and multiple platforms to prove why the flawed buying process is a major reason why ROI is not achieved.
IT Service Management (ITSM) Webcasts
Pink Elephant is an international business innovator and knowledge leader in the field of business transformation. With IT and consulting services, Pink Elephant enables clients to translate knowledge and creativity within their organisation into results. Beginning with its foundation in 1980, Pink Elephant has perceived the synergy between man and IT as the most important tool for businesses to innovate and increase their competitive advantage. Pink Elephant is active in more than 20 countries and alongside business and management consultancy also provides Enterprise App Services, IT Services, and Education Services.

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  • Title: ITIL 4 Specialist Part Three: High-Velocity IT
  • Live at: May 7 2020 9:30 am
  • Presented by: Kate Hamblin, Senior IT Service Management Consultant at Pink Elephant EMEA
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