ITIL 4's Guiding Principles - 1/2

Presented by

Richard De Boer, Sr. Consultant | Trainer | Speaker at Best Practice Consulting de Boer

About this talk

Within the ITIL 4 framework, there are 7 guiding principles, Which can help you and your organisation make decisions that deliver great service value. The guiding principles don’t just apply to the management team, they can help everybody within your organisation deliver service value. Join Richard De Boer a senior Pink Elephant associate and independent ITSM consultant for an introductory series on the guiding principles of ITIL4 along with Richard's his own take. Starting with 3 of the principles in part one of this 2 part series.

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Pink Elephant is an international business innovator and knowledge leader in the field of business transformation. With IT and consulting services, Pink Elephant enables clients to translate knowledge and creativity within their organisation into results. Beginning with its foundation in 1980, Pink Elephant has perceived the synergy between man and IT as the most important tool for businesses to innovate and increase their competitive advantage. Pink Elephant is active in more than 20 countries and alongside business and management consultancy also provides Enterprise App Services, IT Services, and Education Services.