The new ITIL 4 change enablement practice is better aligned with agile ways of working and also looks at decentralising authority for rapid decision-making and faster changes. But what about the risk of wrong decisions when decentralising?
Managing risk is a prerequisite for decentralising authority in order to maximise the number of successful IT changes and minimising adverse effect for users and customers.
In this webinar, Johnny Jensen will describe a simple way of qualitative risk assessment and -management for all types of IT changes. We will cover:
- A brief flyby of the ITIL 4 change enablement practice
- How to assess risks and threats
- How to proactively reduce risk
- How to identify standard changes based on risk level
Johnny Jensen from Peopleteam has more than 20 years of practical experience within IT Service Management. Johnny holds the highest certifications within ITIL 4, V3 and V2. As a greatly demanded instructor within both ITIL, Change Management, Incident & Problem Solving, Knowledge Management, Communication and Excellent Customer Experience. Johnny is not only a very experienced trainer, he also holds many years of experience as a Service Desk Manager.