A View of Integrated Service Management

Presented by

Kate Hamblin - Senior IT Service Management Consultant

About this talk

Many different models and frameworks are emerging to help increase speed, improve reliability, and reduce costs. ITIL®, Agile, Lean and DevOps have all become essential tools to drive business value and high-quality customer service. However, the growing challenge for IT professionals is understanding how to integrate best practices from all models with a “fit for purpose” approach. Join Pink Elephant's Kate Hamblin on 18th June for a view of how Integrated Service Management can increase service value and untangle the many layers of best practices and avoid ‘framework fatigue.'

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Pink Elephant is an international business innovator and knowledge leader in the field of business transformation. With IT and consulting services, Pink Elephant enables clients to translate knowledge and creativity within their organisation into results. Beginning with its foundation in 1980, Pink Elephant has perceived the synergy between man and IT as the most important tool for businesses to innovate and increase their competitive advantage. Pink Elephant is active in more than 20 countries and alongside business and management consultancy also provides Enterprise App Services, IT Services, and Education Services.