Create, Deliver & Support Using ITIL® 4

Presented by

Kate Hamblin

About this talk

Learn about ITIL 4 Create Deliver Support (CDS) from Pink Elephants Senior ITSM Consultant Kate Hamblin. CDS addresses ways to integrate different value streams into the creation, delivery, and support of IT services. Come join us as we explore concepts and challenges related to organisational structure, team capabilities, roles, and culture across SVS.

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Pink Elephant is an international business innovator and knowledge leader in the field of business transformation. With IT and consulting services, Pink Elephant enables clients to translate knowledge and creativity within their organisation into results. Beginning with its foundation in 1980, Pink Elephant has perceived the synergy between man and IT as the most important tool for businesses to innovate and increase their competitive advantage. Pink Elephant is active in more than 20 countries and alongside business and management consultancy also provides Enterprise App Services, IT Services, and Education Services.