Service Management Office: The What, Why, and How

Presented by

Paul Whitlock and Tim van Tol

About this talk

Join us and learn what Service Management Office is, what value does it offer, and how it could benefit your organisation! During this Webinar, we will discuss the following topics: 1. What is an SMO and what is its purpose? 2. What is the business value and justification for implementing an SMO? 3. Some 'guiding principles' and considerations when implementing an SMO? 4. Who should own the SMO and how should it be structured? 5. Some tools, methods and techniques 6. Using your SMO to drive continues service improvement 7. How to be an ‘intelligent customer’ if your IT service is managed by an external partner(s)

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Pink Elephant is an international business innovator and knowledge leader in the field of business transformation. With IT and consulting services, Pink Elephant enables clients to translate knowledge and creativity within their organisation into results. Beginning with its foundation in 1980, Pink Elephant has perceived the synergy between man and IT as the most important tool for businesses to innovate and increase their competitive advantage. Pink Elephant is active in more than 20 countries and alongside business and management consultancy also provides Enterprise App Services, IT Services, and Education Services.