Service Blueprints – Practical Maps to Define Your Services

Presented by

Richard de Boer, Senior Consultant at Pink Elephant

About this talk

As organizations are introduced to the powerful guiding principles of ITIL® 4, many are looking for ways to apply these principles in practical ways. One very tangible step and meaningful answer is to blueprint your service. Join the webinar to find out more! During the session we'll discuss: 1. Service management - Value - The Three C's trustworthiness Model 2. Understanding the consumer - Johari window - Psychographic and demographic - Personas and scenario 3. Mapping the customer journey - Touchpoints and interactions 4. Create an service blueprint - Omnichannel management - Service blueprints

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Pink Elephant is an international business innovator and knowledge leader in the field of business transformation. With IT and consulting services, Pink Elephant enables clients to translate knowledge and creativity within their organisation into results. Beginning with its foundation in 1980, Pink Elephant has perceived the synergy between man and IT as the most important tool for businesses to innovate and increase their competitive advantage. Pink Elephant is active in more than 20 countries and alongside business and management consultancy also provides Enterprise App Services, IT Services, and Education Services.