New Government Experience for Health Co-ops/HIX-Cloud App Dev & Engagement Ctrs

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Presented by

Julia Hutchins CEO, Colorado HealthOP & David Abernethy, Director of IT, Colorado HealthOP

About this talk

Does your agency provide the level of service that the American public wants and deserves when making Health Care Decisions? Attend this webinar to understand how leading government innovators in Health Co-ops and State Health Insurance Exchanges are leveraging Salesforce's Cloud Application Development and Engagement Center Solutions to implement their health insurance offerings for individuals and groups as part of the Federal Affordable Care Act in order to serve citizens and partners like never before. •Hear about the common set of challenges and issues faced by Health Co-ops, Federal and Local Government Agencies and Departments that are tasked with in providing Health Insurance Options and what is being done to address these challenges. •Learn how saleforce.com, CoStratus and the Colorado HealthOP have teamed up to deliver one of the most innovative Health Insurance Solutions integrating key processes and technology with its eMember functionality, broker portal and call center service functions to provide a cohesive, one-stop environment, providing unmatched customer service while helping the consumer obtain Health Insurance. •See a demonstration of a Salesforce Cloud Application Development in action via a demo of CoStratusInsure Application and experience 1st-hand, the numerous benefits in being able to unlock your back office systems and integrate them with the power of Salesforce to equip your team and independent Insurance Brokers to serve your community better than ever. This salesforce.com Health Co-op Solution will: •Provide consumers with an easy and informative way to make important health insurance decisions. •Improve Insurance Broker sales close rate by providing immediate access to inquiring customers and collaboration via the Broker Portal. •Decrease costs by eliminating paper and manual data entry of customer data. •Virtualize the Call Center using the CTI. •Retain Customers through the use of the innovative “my eMember” functionality.
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