Salesforce for Healthcare: Transforming the Patient Contact Center Experience

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Presented by

Kim Arnold, Salesforce Healthcare Market Leader | Daisy Te, Salesforce Healthcare Principal Solution Engineer

About this talk

In today's Healthcare industry, government reform, value-based reimbursements, and growing competition are placing intense pressure on provider organizations to be ever more responsive to patient needs. Salesforce's Patient Success Platform allows healthcare organizations to connect patients with the right agent at the right time to enhance their customer experience. Every touch point influences patient satisfaction. Salesforce allows you to: -Help more patients faster, with tools like skills-based routing or automatic call logging -Provide better patient service with a screen pop of patient details -Drive call center efficiency by tracking agent performance, issue volume, and more Kim Arnold, Healthcare Market Leader, will share Salesforce’s vision for the Patient Success Platform: Connecting Providers and Patients in a Whole New Way to Deliver Patient-Centered Care. Immediately following the vision, see a live demonstration of the Salesforce Patient Contact Center capabilities.
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