Mastering Omni-Channel Customer Service: ALDO and Frost & Sullivan Share
Customers are increasingly engaging with businesses via digital channels - Web, mobile apps, messaging platforms, social media, and video. However, most companies are still delivering "fractured" customer experiences when customers move between channels.
Join Frost & Sullivan and ALDO Group in this webinar to learn how to deliver seamless and effortless customer experiences – within and between channels.
What you will learn from this Webinar:
- Why Omni-Channel customer experience has emerged as a top strategic priority for businesses
- Top initiatives and avenues to drive Omni-Channel customer experience capabilities
- Featured retail customer success story by ALDO Group
RecordedMay 13 201556 mins
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Erin Andrew, Assistant Administrator for Women’s Business Ownership, U.S. Small Business Administration
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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.