Transform Customer Experience from Phone to Field with Connected Field Service

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Presented by

Mirza Chughtai, CIO of Miner Corp | Dana Chery, Director, Product Marketing, Salesforce

About this talk

Today’s hyper-connected world revolves around the customer and their experience with your product or service. This is why delivering an exceptional, end-to-end customer experience is more important than ever. Customers expect a service experience that aligns with the way their consumer apps work. This shift in customer expectations, has given businesses across industries an opportunity to deliver the service that customers expect, particularly when it comes to field service. How could your business revolutionize the way it manages field service from end to end? Moreover, what would it look like if this exceptional customer experience could be delivered – every time – by service reps in the field? Attend this live webinar to: - Learn how connected field service management enables you to supercharge employee productivity and increase customer retention - See a live demonstration of Field Service Lightning, built on Salesforce Service Cloud - the world’s #1 customer service platform - Join a discussion between Mike Milburn, GM & SVP of Salesforce Service Cloud, and Mirza Chughtai, CIO of Miner Corp., as they discuss how Miner Corp. reinvented how it engages with customers and is setting a new standard of customer focus with Field Service Lightning
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