BOTS ARE HOT: How Bots Enable the Digital Transformation Imperative

Presented by

Brett Azuma, Senior Vice President of Research at 451 Research & Kristen Keely, Head of Innovation at Kore

About this talk

Bots have taken over the headlines of major tech journals and keynotes at major industry events. Media hype has put the spotlight on smart bots and 'conversational commerce' but their impact will go beyond consumer-facing apps. Smart bots will further enhance the capabilities in mobile apps by enabling personalized, structured responses and automating services and business workflows for enterprises at large. You will also have the opportunity to see first-hand bots in action.

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