Retail Survival in the Age of Digital Disruption

Presented by

Sheryl Kingstone 451 Research, Sudesh Girdhari CenturyLink

About this talk

Digital transformation is real, and it’s happening – our data in the retail industry lends more insight to the state of the transition. It is an inescapable truth that every business is becoming a digital business empowered by new software initiatives such as AI, Robotics and IoT. The adoption of these disruptive trends will force a divide between business leaders and laggards. With the upcoming Black Friday and Cyber Monday, how prepared are you to meet rising customer expectations. As the pace of innovation accelerates, retailers need to act now. Our Global retail research illustrates a significant gap between digital leaders and laggards and even a modest investment can improve operational efficiencies and agility. The retail industry is bursting with digital innovation driving change. This session will review: •How differentiation demands digital maturity •Transformational technologies essential to create immersive, connected retail experiences across digital and physical worlds •The role of cloud services and its impact on customer experience, agility, efficiency and risk

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