How to Negotiate a Proper SLA

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Presented by

Jesus Luna, CSA; Frederic Engel, Market Engal SAS;Daniele Catteddu, CSA; Arthur van der Wees; Arthur's Legal; Said Tabet, EMC

About this talk

The typical cloud customer easily grasps perceived advantages and user-friendliness in the cloud, but they are not security experts. Matching an customer's security requirements with what is being offered by CSPs can be the biggest challenge. Even though most CSPs include security provisions in their SLAs (Service Level Agreements), the variety of customer requirements make it all too easy to over/undershoot the security target. This is where the benefits of a template SLA kicks in. This webinar will present expert opinions on the topic of cloud security SLA (secSLA) negotiation taking into consideration standards, technical, legal and social aspects.

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