A 360° Customer View for Telecoms: Driving Value from Data
One of the most critical assets for a telecommunications service provider is their data. As ever-increasing customer, product and network data volumes pour through the organizational networks worldwide, it becomes more difficult to maintain, control and derive value out of them.
Some challenges include:
• Inaccurate customer records and reporting
• Duplicate product information and mismatched assets
• Rising customer dissatisfaction due to call center inefficiencies
These challenges not only cause system inefficiencies, but also have an impact on the revenue and bottom-line for the provider. Join our speakers to understand how these challenges can be overcome and how the data can be created, maintained and analyzed to enhance its value through master data management (MDM).
Tech Mahindra has built an accelerator using Informatica’s market-leading multi-domain MDM solution and we will demonstrate the system to show how telecoms can ensure that the consistency, accuracy, stewardship and accountability of data is kept intact across the organization.
RecordedJan 27 201660 mins
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Learn why global real-estate business JLL chose to roll-out Informatica Cloud across their EMEA business. What was the first need that drove the purchase? What have they learned from the experience? Where do they intend to take the implementation next? Join Andy Crow, EMEA IT Development and Delivery Director as he explains his experience working with Informatica.
Thomas Brence, Dir of Product Marketing at Informatica and Todd Lebo, Partner and CMO at Ascend2
Over the last twelve months, Ascend2 and Informatica have partnered to produce intriguing research on what’s working – and not working -- in marketing. The result has produced a clear understanding that data-driven marketing is here to stay, but that there are also numerous challenges standing in your way of achieving success. And, if you’re like most marketers, you’re probably spending the fourth quarter planning your budget and building your plan for the upcoming year.
As you get ready to tackle 2017, this research discussion will prepare you with a plan to overcome your marketing data challenges as you enter the new year. During this webinar, we will explore the benchmark research we conducted and you will hear benchmarks from your peers, trends from your industry, and strategies to drive the best customer experience with your marketing tactics.
The Business Intelligence market has embraced the cloud. Many businesses have one or even multiple cloud BI tools across their IT landscape. Learn how Informatica rev is revolutionizing the preparation of the data, and through Informatica Cloud, how data can be extracted from virtually any data source.
Powering Your Marketing and Sales Applications with Clean Data. “According to 92 percent of marketing and sales influencers surveyed, having valid contact data to work with is “very important” for their marketing and sales success.” (Source: Ascend2). Positioned as a leader in Gartner’s Magic Quadrant for Data Quality Tools for the ninth consecutive year, Informatica is now offering an innovative, new approach to improving data quality designed specifically to turn this situation around: Cloud Data Quality Radar.
Without clean data, you can’t communicate and engage effectively with your customers and prospects - This directly impacts marketing campaign effectiveness, sales productivity and the customer experience.
One of the biggest challenges sales and marketing organizations face is that data decays over time - people move houses, switch jobs, or change their phone numbers. When combined with the fact that data is captured from an ever increasing number of sources and is used in different ways, the problem becomes exponentially worse.
Informatica Cloud Data Quality Radar is a cloud application that quickly identifies, fixes, and monitors data quality problems in your business applications like Salesfroce and Marketo. Attend this short webinar to hear how you can:
•Easily identify and visualize data quality issues within your applications – and drive increased confidence in data
•Automatically fix the most impactful data quality problems sooner - while reducing reliance on IT for data quality related activities
•Continuously monitor data quality across source systems
Kamal Srinivasan, Director, Data Integration at Ryder & Ann Rosen, Principal Product Marketing Manager at Informatica
Trucks bearing the Ryder logo likely pass you by every day. Ryder is relied upon, by over 50,000 customers and more than half of Fortune 500 companies, to manage their critical fleet, transportation and supply chain, with outstanding on-time delivery rate. Needless to say, data is the critical fuel for Ryder’s overall operations. Pun intended.
Informatica will be hosting Ryder to discuss their journey to cloud with Amazon Web Services (AWS) and Amazon Redshift and the critical role data management plays in Ryder’s strategic cloud initiatives. In this webinar, we will discuss:
- Cloud journey business drivers
- Data management challenges across cloud sources such as Salesforce.com, AWS and Azure and traditional on-premise data systems
- Common hybrid cloud data management scenarios with Amazon Redshift
- Best practices in hybrid cloud data management
The march is on – companies of all shapes and sizes are moving key applications and data sources to the cloud. The predominant players in the market are Amazon Web Services and Microsoft Azure. This webinar talks to the impact that this architectural shift is having on the marketplace, and how integrating to either platform is so crucial in a modern IT architecture.
David Menninger, SVP and Research Director, Ventana Research & Pat Plante, VP, Data Security Group, Informatica
Research indicates that DevOps and Agile teams spend as much as 30-50% of their time on test data tasks. This means trouble for PowerCenter initiatives that rely on testing to verify that integration, consolidation, and migration programs yield high quality and reliable data.
Join David Menninger, SVP and Research Director of Ventana Research and Pat Plante, VP of Informatica's Data Security Group to hear how you can dramatically reduce costs and slash test cycles with a fully automated test management platform.
During the webinar, you will learn how you can:
• Save millions of dollars by improving your test processes
• Improve cycle times with reliable, high quality and secure test data sets
• Accelerate DevOps and Agile with the latest technology
• Achieve rapid user enablement and measureable results by seamlessly using Informatica’s Test Data Management with PowerCenter
Dan Paner, Product Management - Informatica, and Nakul Kapoor - Dun & Bradstreet
Natively integrated into the latest version of Informatica Master Data Management 10.2, customers will soon be able to gain instant access to Dun & Bradstreet data. Powered by Informatica Data as a Service, MDM customers will be able to access D&B's powerful business data to power their business.
Informatica Cloud Product Marketing and Management Team
Discover breakthrough performance and scale for your analytics use cases with Informatica Cloud’s new release
Join the Informatica Cloud product team to find out what's new in the Fall 2016 release and explore all the key capabilities. The Fall 2016 release includes various new capabilities and enhancements expanding the potential of Informatica Cloud data and application integration, core platform, data management and easy connectivity to provide outstanding performance, scalability and efficiency.
•New Data Quality capability to assess and fix the data quality issues in your Salesforce orgs
•Maximize scaling, speed of execution and flexibility for your data integrations tasks using advanced transformations like partitioning and router
•Increased performance for cloud data warehouse like Amazon Redshift with enhanced lookup and caching support
•Advanced support for complex hierarchical data sources via XML, JSON, REST
•Out-of-the-box analytical solution templates with dynamic creation of relational targets
•New and enhanced connectors include Amazon QuickSight & Aurora, Microsoft SQL Server 2016, Azure Table, Microsoft Dynamics AX2012, Microsoft Dynamics GP 2016, Google Storage and Big Query, Oracle Eloqua, Qlik, Teradata and more
Please join the Informatica Cloud team to learn more on Informatica Cloud’s exciting new features and capabilities with the Fall 2016 release.
Creating the ultimate master record with a 360-degree view just got re-mastered. Join us as we talk about Informatica MDM – a true multi-domain MDM solution, available both on-premise and in the cloud.
Take a look “under the hood” as we share the freshest updates for our data quality, data integration, and business process management workflow integrations with Informatica MDM. Learn how to improve your customer and business profiles with our Contact Validation Data-as-a-Service powered by Dun & Bradstreet, which helps you fill in the missing information you need, for accurate records you can swear by.
Join us for a live webinar to tour what’s new in Informatica MDM:
•See the latest features and functionalities available in our flagship MDM solution
•Explore the flexible and powerful user interface with rich new page layouts that make it easier to view, add and update business-critical data and relationships
•Meet Entity 360, an intuitive UI platform for building business user focused rich interfaces such as Customer 360, Product 360, and Supplier 360
Who is this webinar for?
•Current Informatica MDM customers who want to know what’s latest from industry leader
•MDM consultants, practitioners, and developers who want to stay on top of MDM advancements
•You! Just browsing or researching MDM options? Perfect! Or maybe you’re MDM-curious? Awesome! This webinar will help you understand what Informatica MDM does, how it’s used, what’s possible, and whether or not it fits your business needs
Ranked as a clear leader in top analyst reports, including Gartner MQ, Forrester Wave, and The Information Difference MDM Landscape, Informatica MDM has been awarded top scores for customer satisfaction, innovative technology, and market strength.
Can’t attend the live webinar? Sign up today and we’ll send you the on-demand recording afterward.
Moving your HR applications to the cloud is a well-trodden path with vendors such as Workday, SuccessFactors and Cornerstone amongst the early cloud pioneers. This webinar talks to the importance of integrating cloud HR applications together and back to your wider business architecture. We will discuss the advantages and some of the potential hurdles to making integration a real success.
Suresh Babu Balasubramanian, Consulting Partner, Wipro & Hamaad Chippa, Director of Manufacturing & Retail, Informatica
Industry analysts believe that “eighty-nine percent of companies plan to compete primarily on the basis of the customer experience.” To fulfill this vision in the manufacturing industry, the role of master data management (MDM) has been strategically evolving. Now, in addition to traditional uses, MDM is helping manufacturers tackle an array of business challenges like cross-sell and upsell, vendor management, or targeted marketing campaigns. Early adopters have seen significant business advantages by using MDM to build a 360-degree view of customers across products, regions and lines of business. In fact, with a next-generation view of customers and the products they own, one $60 billion manufacturing company improved cross-sell and upsell success by five percent.
In this webinar, Suresh Babu Balasubramanian from Wipro and Hamaad Chippa of Informatica will discuss how great customer data can help tackle some of the major strategic and operational business challenges manufacturers face. Our conversation will focus on:
• Industry trends impacting the customer experience and need for a 360-degree view of customers
• An overview of key Total Customer Centricity solution capabilities and value-add
• Business benefits of improved customer information
• A customer success story
One of the top five concerns for the banking industry in 2016 is technology risk. Outdated IT systems are cumbersome and can result in security risk and significant losses. Today’s financial institutions are looking for a scalable, secure system that provides insight and helps to facilitate a positive customer experience. nCino is the worldwide leader in cloud banking. With its Bank Operating System, built on the Salesforce platform, financial institutions can deliver the speed and digital experience that customers expect, backed by the quality and transparency that bankers need.
In this webinar you will learn how nCino uses Informatica Cloud to engineer complex integration use cases to integrate customer data, files and images with the nCino Bank Operating System. nCino will discuss how embedding industry leading integration and data management capabilities from Informatica Cloud into nCino’s Bank Operating Systems helps provide true insight into the bank via a comprehensive end to end solution that helps streamline lending performance. As a result, banks are able to increase operational efficiency, on board clients faster, reduce loan closing times, and increase revenues.
See Informatica Cloud Integration Hub in action. This is a recording of a product demo so that you can better understand how Cloud Integration Hub works and how it’s modern publish/subscribe hub for data can simplify complex cloud and hybrid data integrations. Better organize your cloud data integration, save time and costs, and improve data governance with Informatica’s Integration Hub in the cloud. Cloud Integration Hub is available today as a service in Informatica Cloud.
Andrew Joss, Head of Industry Consulting – Financial Services, Informatica & Steve Parry, Executive Vice President, Entity
From 25 May 2018, the EU General Data Protection Regulation (GDPR) will affect every organisation that processes EU residents’ personally identifiable information (PII). Non-compliance with GDPR could be catastrophic – in terms of fines and reputational damage - however, non-compliance could also mean a significant loss of competitive advantage.
This webinar explores the strategic impact GDPR will have across insurance organisations and their data landscapes. In reality, GDPR is a clarion call for treating data as a strategic asset – and affects all of us, regardless of whether you are a Chief Data Officer, Head of Risk/Legal or a CMO.
Join this webinar and learn:
- The data challenge GDPR poses to Insurers, and what compliance means to you and your organisation
- How to treat Personally Identifiable Information (PII) as a strategic asset, and use it to create foundations for success across your organisation
- How to address the GDPR compliance challenge, and turn it into competitive advantage
Phil Turton, Cloud Sales Lead, Informatica UK & Ireland
Customer data is increasingly dispersed across various company platforms and processes. This presentation outlines how Informatica Cloud Customer 360 and Informatica Cloud Integration can enable Salesforce to become the customer master record – creating one single customer view and improving customer intimacy across the business.
Scott Hedrick, Director of Product Marketing and the Informatica Expert Team
Simplify your complex cloud and hybrid data integration with a publish/subscribe hub designed for enterprise data. Informatica's popular Integration Hub is now available as a service within Informatica Cloud. Learn how to boost the efficiency of your SaaS, cloud and hybrid data integration with Cloud Integration Hub.
From May 2018, the new EU General Data Privacy Regulation (GDPR) will require all Public Sector organisations to more effectively understand how they manage data on their citizens, contractors and staff. Citizens will have significantly more rights and powers on how their data is used and consumed, with large fines available for any breaches of the regulation.
Join this webinar to understand:
- What GDPR is and what it means to Public Sector bodies
- The potential impact of Brexit
- The range of data challenges and opportunities the new regulation will create
- What data capabilities agencies will need to consider
- Learn what best practice approaches commercial organisations are already taking to ensure timely compliance
D. Daniel Ziv, Verint; Anwesa Chatterjee, Informatica; Mark Egge, Calabrio; Nick Sianis, inContact
Savvy enterprise executives understand the importance of meeting and exceeding customer expectations. They know that delivering top-notch customer experiences can be a competitive differentiator. That's why they incorporate the latest analytics capabilities in customer service departments and company-wide.
See how your organization can benefit from the latest strategies in customer analytics. Join Verint, Informatica, Calabrio, and inContact in this interactive webinar, hosted by CRM Magazine, and learn how to:
- Quickly discover customer issues and behavior trends to make informed decisions.
- Proactively drive company-wide actions that increase revenue and customer loyalty, while reducing cost and risk.
- Fuel digitalization with clean, connected, and trusted data.
- Understand your customers' journeys across all digital and human touch points.
- Utilize analytics as a coaching tool to improve customer service.
- Optimize the customer journey through the use of analytics.
- Gain visibility and insight into valuable customer data with speech analytics.
- Quickly identify and resolve customer issues.
Phil Turton, Cloud Sales Lead, Informatica UK & Ireland
Companies of all shapes and sizes are currently in the market for a cloud integration/iPaaS platform. The demand comes from a variety of different sources. The presentation talks through the key themes and areas of demand, using real customer cases to demonstrate why a host of UK-based businesses entered the market and bought a cloud platform.
Informatica Webcasts target IT and business professionals who are focused on data integration and enterprise data management. These webcasts provide the latest best practices, strategies, and tips and tricks to help organizations put information potential to work to gain a competitive advantage in today’s global information economy. Informatica Corporation is the world’s number one independent provider of data integration and data management software. Thousands of enterprises worldwide depend on Informatica data integration, data quality, and big data solutions to access, integrate, and trust their information assets residing on premise and in the Cloud.