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Outcome-based, AI-Driven Customer Experience

How do you make great customer experiences (CX) real? By unleashing the full value and potential of data with AI-driven insights, including a 360-degree view that enables personalized, timely and frictionless experiences for customers.

At this webinar, you will hear from Jay Warren (Vice President, AI & Analytics, Cognizant), Marcus Ansell (Senior Director, Cognizant), and Jennifer McGinn (Director, Customer 360 Insights Product Marketing, Informatica). They will share how intelligent data and analytics will transform operational, cost and revenue results across a variety of CX use cases, including how to:

- Reduce digital leakage by as much as 10%
- Increase cross-sell effectiveness by as much as 25%
- Improve overall customer satisfaction by as much as 15%, along with improved retention rates as great as 10%
Recorded Oct 22 2019 45 mins
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Presented by
Jay Warren, Vice President, Cognizant, Marcus Ansell, Sr. Director, Cognizant, Jennifer McGinn, Director, Informatica
Presentation preview: Outcome-based, AI-Driven Customer Experience

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The disruptive power of data. (TM)
Digital transformation changes expectations: better service, faster delivery, with less cost. Businesses must transform to stay relevant and data holds the answers.
As the world’s leader in enterprise cloud data management, we’re prepared to help you intelligently lead—in any sector, category or niche. Informatica provides you with the foresight to become more agile, realize new growth opportunities or create new inventions. With 100% focus on everything data, we offer the versatility needed to succeed.
We invite you to explore all that Informatica has to offer—and unleash the power of data to drive your next intelligent disruption.

Informatica is the only Enterprise Cloud Data Management leader that accelerates data-driven digital transformation. Informatica enables companies to unleash the power of data to fuel innovation, become more agile and realize new growth opportunities, resulting in intelligent market disruptions. With over 9,000 customers worldwide, Informatica is the trusted leader in Enterprise Cloud Data Management. For more information, call +1 650-385-5000 (1-800-653-3871 in the U.S.), or visit www.informatica.com.

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  • Title: Outcome-based, AI-Driven Customer Experience
  • Live at: Oct 22 2019 6:00 pm
  • Presented by: Jay Warren, Vice President, Cognizant, Marcus Ansell, Sr. Director, Cognizant, Jennifer McGinn, Director, Informatica
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