Outcome-based, AI-Driven Customer Experience

Presented by

Jay Warren, Vice President, Cognizant, Marcus Ansell, Sr. Director, Cognizant, Jennifer McGinn, Director, Informatica

About this talk

How do you make great customer experiences (CX) real? By unleashing the full value and potential of data with AI-driven insights, including a 360-degree view that enables personalized, timely and frictionless experiences for customers. At this webinar, you will hear from Jay Warren (Vice President, AI & Analytics, Cognizant), Marcus Ansell (Senior Director, Cognizant), and Jennifer McGinn (Director, Customer 360 Insights Product Marketing, Informatica). They will share how intelligent data and analytics will transform operational, cost and revenue results across a variety of CX use cases, including how to: - Reduce digital leakage by as much as 10% - Increase cross-sell effectiveness by as much as 25% - Improve overall customer satisfaction by as much as 15%, along with improved retention rates as great as 10%

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